1. General Information
You can print a full copy of our Privacy and Data Protection Policy from your browser by pressing CTRL+P in Windows and Linux or ⌘+P from a Mac
CÉLINE protects your privacy in compliance with current applicable regulations. CÉLINE, in its capacity as data controller, has thus notified the gathering and processing of your personal data (the “Personal Data”) to the French data protection authority (“Commission Nationale de l’Informatique et des Libertés”).
2. Purpose for which your data is gathered on the Website
Your Personal Data is gathered either on the basis of your explicit consent or because it is necessary for the fulfilment of your orders (order fulfilment).
Your Personal Data is therefore gathered in order to:
- answer any questions you may send using the “Contact Us” form;
- enable you to create a personalised “Your Account” space and thereby make on-line purchases;
- manage any orders placed on-line and their delivery as well as the applicable guarantees;
- ensure that on-line purchases are kept safe, to identify fraud and payment incidents (see our General Terms and Conditions of Distance Selling for further details);
- manage and optimise our customer relationship;
- subject to your consent: to send you information about our offers, news and events (newsletters, invitations and other publications);
- improve the way the Website works;
- offer personalised services;
- detect any potential cases of fraud;
- obtain statistical data.
The Personal Data indispensable to CÉLINE in order to achieve the goals described above is indicated on different pages of the Website. If you do not complete the required fields, CÉLINE will be unable to respond to your requests and/or provide you with the products and services requested. All other information is optional and enables us to get to know you better and to improve the communications and services we supply to you.
3. Data gathered via the Website
The Personal Data which we are primarily likely to gather and process in relation to you is as follows:
- data relating to your identity, particularly your title, surname, first names, postal address, telephone number and email addresses;
- data relating to your means of payment, particularly the number and expiry date of your credit card;
- data relating to the monitoring of our commercial relationship, particularly your order number, details of any previous purchases, your requests or any correspondence between you and our Customer Services Department;
- your preferences and interests;
- technical data, particularly your IP address or navigation information relating to your terminal.
Required information that must be provided will be indicated by an asterisk during the collection process.
4. Recipients of your Personal Data
Your personal data is processed by CÉLINE. This data will not be transferred or made accessible to any third party other than (i) any potential CÉLINE subcontractors, for reasons relating to technical and logistical matters only (carriers, service providers for the hosting and maintenance of the Website, payment and fraud management service providers, etc.) and (ii) following any reorganisation of our Company, including a total or partial asset sale, merger, absorption, acquisition, division and, more generally, any restructuring transaction.
Your Personal Data may be accessible to other CÉLINE companies for customer relationship management and optimisation and also, with your consent, to send you details of our offers, news and events.
Finally, CÉLINE may disclose your Personal Data to third parties when required to do so by law, a regulatory provision or a court order, or if necessary to ensure the protection and defence of the company's rights.
5. Transfer of data abroad
The recipients of your Personal Data may be located abroad, including outside the European Economic Area. Any transfer of your Personal Data outside the European Economic Area is carried out subject to the provision of the appropriate guarantees, particularly contractual, in accordance with the applicable data protection regulation.
A copy of the guarantees enforced by CÉLINE can be obtained upon request from CÉLINE.
6. Storage period
CÉLINE undertakes to use the Personal Data for the period of time necessary for the achievement of the purposes described above only.
The Personal Data relating to you, gathered and processed in the context of the “Contact Us” page, is stored for the period required to deal with your query only. It is then deleted.
The data relating to your orders is in principle stored by CÉLINE for no longer than the applicable legal period of limitation. This data will however remain available from your customer account for so long as this remains active. Immediately following the closure of your client account, this data (i) will be archived for accounting purposes and as evidence for as long as is permitted by the aforementioned periods of limitation or (ii) will be destroyed if such deadlines have expired.
Your bank details will be stored securely for the length of time required to validate your order and for payment, and will then be immediately deleted. In the event of a payment incident, your data will be stored for the period required to resolve the incident, and then for a period of between three (3) and five (5) years depending on the level of seriousness of the incident.
The customer identification data used, with the consent of the customer, to send our newsletters and other CÉLINE publications, will be stored for a period of three years starting from their date of collection or from the last order placed by the customer (for example, a request for documentation or a click on a hypertext link contained in an email; however, the opening of an email shall not be considered as customer-initiated contact).
Your customer account on the Website will remain active until such time as you may decide on its closure or for so long as you continue to make purchases via our Websites. Your account will be deactivated if inactive for more than three years.
At the end of this period of three years, CÉLINE may again contact the customer in question in order to discover if the latter wishes (i) to continue to receive newsletters and other publications from CÉLINE and/or (ii) to keep his or her customer account on the Website. Your data will moreover be destroyed within a maximum of two business days following receipt of an unsubscribe request from you.
The customer has under all circumstances a right to close his or her account and/or unsubscribe from newsletters at any moment. To do so, please contact our customer services department via email at firstname.lastname@example.org or click on the unsubscribe link featured in each newsletter. To exercise this right, you may also complete the “contact” form provided on our Website describing your request and please also see the relevant part of our Frequently Asked Questions page.
Finally, the collection logs obtained via cookies and other trackers used on our Website will, subject to your approval, be stored in accordance with the applicable legislation for a term of no more than thirteen (13) months. Please see our cookies policy for further details.
CÉLINE has taken the appropriate technical and organisational measures to ensure the confidentiality and security of your Personal Data.
CÉLINE’s IT systems benefit from state-of-the-art physical protection and firewall software. Procedures for the physical and electronic back-up of the data collected via the Website are implemented in accordance with French data protection legislation and with industry standards.
Any CÉLINE employees who, by the nature of their duties, may have access to your Personal Data are bound by strict confidentiality undertakings.
Any financial information provided by you via the Website is stored on the secured website of the financial institution selected by CÉLINE. Transactions completed via the Website are protected by SSL encryption.
Please be aware, however, that no data transferred via the Internet can be 100% secure and that all information disclosed on-line can potentially be intercepted and used by persons other than the intended recipient.
10. Individuals’ rights regarding the data gathered
In accordance with the regulations in force, you dispose of a right to access and rectify your Personal Data, and also a right to request its deletion, a right to refuse to allow any processing and to obtain the limitation or portability thereof to the extent applicable.
You may also refuse to allow your Personal Data to be used in order to produce a customer profile for you; in this case, you will no longer be able to enjoy tailored offers and services.
These rights may be exercised directly in relation to CÉLINE via email at email@example.com. Proof of identity may be requested.
In addition, you may at any time ask to no longer be sent communications relating to our offers, news and current events, by using the hypertext link included for this purpose in each email we send you. You can also contact us by telephone on +33 1 70 48 92 92 (standard call charges apply) during the opening hours shown on the Website’s “Contact” page, or send an email to: firstname.lastname@example.org.
If applicable, you must provide CÉLINE with details of any updates or modifications to the information relating to you, including particularly any related to your postal address and/or email address, in order for us to ensure that we are dispatching your orders to the right address and to contact you if necessary. CÉLINE may also retain for archiving purposes copies of all communication with Website users and any response linked to the questions and comments sent to users via our Customer Services department.
11 Contact us
12. Applicable law - Disputes