Standard Delivery (details below): 2-4 working days - Complimentary
Express Delivery (details below): 1-3 working days - Complimentary
Saturday Delivery (details below): Saturday morning and in selected locations only - Complimentary
Collect in store (details below): Same day (depending on items availability) or within 5 working days, in selected stores only - Complimentary
How do I return or exchange something I ordered online?
Items purchased online may be returned via post mail CELINE.com (by scheduling a pickup at no charge) or in an eligible CELINE boutique.
TO SCHEDULE A PICKUP AT NO CHARGE:
1 - Please call our Client Service to schedule a pickup.
2 - Carefully wrap the item in its original packaging to protect against damages in transit. Please include the return request form or original invoice.
3 - Affix the prepaid return shipping label included in your original order to the package.
4 - Hand over the package to the carrier. If you prefer to use a different carrier, you will need to cover the cost of the shipment and insurance.
If you wish to return an item, please contact our Client Service within 14 calendar days from the date of delivery. Exchanges can be made within 30 calendar days from the date of delivery.
Articles must be unworn, unused and in sellable condition, with all original tags attached. They must be accompanied by the return request form included in the original order.
Personalized, altered, and made-to-order items are not eligible for return.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.Please note that refunds may take several working days to appear in your account, depending on your credit card issuer.
RETURNS AND EXCHANGES IN-STORE:
You may return products purchased online, at no charge:
Purchases made in CELINE boutiques may follow a different return policy.
Returned items must be unused, with all original tags, accessories, and instruction booklets attached. It must include the original Returns form.
Items that have been damaged, worn, soiled, or altered may not be accepted for return and may be sent back to the customer.
Eyewear cannot be returned after frames have been fitted with prescription or replacement lenses.
PERFUME THAT IS NOT RETURNED IN ITS ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM INTACT) WILL BE REFUSED.
Please refer to the Terms and Conditions applicable in your country.
When can I expect my refund?
Celine will do everything possible to ensure you are promptly refunded. Returns with refund are processed within 14 days of your order cancellation. A confirmation email will be sent to you once your return has been processed and your account has been credited.
Refunds will be issued to the original method of payment only.
Are delivery charges and return shipping costs refundable?
CELINE offers free express shipping, concierge delivery & collect in store services.
There are no return costs, as pre paid labels are inserted in your parcel.
Can I return my item in a Celine store?
You may return products purchased online to any celine free standing store using the same currency as the one used to purchase the item (excluding department stores, outlets & airports), at no charge.
The original invoice must accompany all returns.
A different return policy may apply to purchases made in CELINE boutiques.
Can I use a different carrier for my return shipping?
You may use other postal services at your own risk. CELINE is not liable for goods returned using any method other than our collection service.
I misplaced my return label. How do I obtain a new one?
Please contact our Client Service so we may send you a new one.
Can I receive my refund on a credit card that is different from the one I used for the order?
For security reasons, we are only authorized to refund the original method of payment used for the purchase.
Can I return a gift for a refund?
For security reasons, only the original method of payment may be refunded.
If you'd like to exchange your gift for another item, please contact our Client Service.
When you pre-order, you are reserving an item that is not yet available for sale.
Your payment will be processed when you place your order or shortly after.
You may cancel your order at any time, as long as the item has not been shipped (and after the shipping
by using your withdrawal right).
Usual return conditions apply.
At this time, pre-order items may not be purchased with in-stock products and must be ordered separately.
STORE INVENTORY MAY CHANGE, PLEASE CONTACT OUR STORES FOR THE LATEST AVAILABILITY STATUS.