How do I return or exchange something I ordered online?

Items purchased online may be returned or exchanged via Celine.com (by scheduling a pickup at no charge) or in an eligible Céline boutique.


TO SCHEDULE A PICKUP AT NO CHARGE:

1 - Please call our Client Services at +33 1 70 48 92 92 to schedule a pickup anytime from Monday to Saturday, from 8 am – 7 pm.

2 - Carefully wrap the item in its original packaging to protect against damages in transit. Please include the return request or original invoice.

3 - Affix the prepaid return shipping label included in your original order to the package.

4 - Hand over the package to the carrier. If you prefer to use a different carrier, you will need to cover the cost of the shipment.

To initiate a return, you have 14 days from the date of delivery to contact Client Services.

Articles must be unworn, unused and in sellable condition, with all original tags attached. They must be accompanied by the return request form included in the original order.

Personalized, altered, and made-to-order items are not eligible for return.

Please note that refunds may take several business days to appear in your account, depending on your credit card issuer.

You may use other postal services at your own risk. Céline is not liable for goods returned using any method other than our collection service.

RETURNING IN-STORE :

Items purchased online may be returned in our Cannes, Montaigne, Victor Hugo and Grenelle boutiques, at no charge. The original invoice must accompany all returns. Online purchases may not be returned to outlet stores, department stores, or duty-free stores. Please note that shipping costs are non-refundable. Purchases made in Céline boutiques may follow a different return policy.

EXCHANGES :

Items purchased online may be exchanged in an eligible Céline boutique or through our online store. Please contact us for additional details.

Return conditions

Returns to Celine.com must be mailed from the country to which the order was originally shipped. They must also include the original Returns form.

Returned items must be unused, with all original tags, accessories, and instruction booklets attached. Items that have been damaged, worn, soiled, or altered will not be accepted for return and sent back to the customer.

Shoe outsoles are fragile. To be eligible for return, they must remain unmarked and in their original condition. To avoid any damage, we recommend trying on the shoes on a clean, carpeted surface.

Eyewear cannot be returned after frames have been fitted with prescription or replacement lenses.

When can I expect my refund?

Céline offers complimentary returns, express shipping and in-store pickup services.
The cost of concierge delivery is refundable as long as all of the items from the original order are returned.

Are delivery charges and return shipping costs refundable?

Céline offers complimentary returns, express shipping and in-store pickup services.
The cost of concierge delivery is refundable as long as all of the items from the original order are returned.

Can I return my item in a Céline store?

Items purchased online may be returned in our Cannes, Montaigne, Victor Hugo and Grenelle boutiques, at no charge. The original invoice must accompany all returns. Online purchases may not be returned to outlet stores, department stores, or duty-free stores. Please note that shipping costs are non-refundable. Purchases made in Céline boutiques may follow a different return policy.

Can I use a different carrier for my return shipping?

You may use other postal services at your own risk. Céline is not liable for goods returned using any method other than our collection service.

I misplaced my return label. How do I obtain a new one?

Please contact us for a new return shipping label.

Can I be refunded to a different payment method?

For security reasons, only the original method of payment will be refunded, without exception.

Can I return a gift for a refund?

For security reasons, only the original method of payment may be refunded. If you'd like to exchange your gift for another item, please contact us for assistance.

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