CARE AND MAINTENANCE
CELINE BAGS ARE CRAFTED IN THE MOST LUXURIOUS SKINS. THESE LEATHERS ARE NATURAL AND UNIQUE: ANY INCIDENTAL TONAL VARIATIONS, MARKS OR VEINS ARE NATURAL FEATURES AND SHOULD NOT BE CONSIDERED AS IMPERFECTIONS.
TO MAKE SURE THAT YOUR BAG AGES BEAUTIFULLY WE RECOMMEND YOU TO:
- PROTECT IT FROM HUMIDITY; AVOID CONTACT WITH LIQUID, HAND CREAM, HAND SANITIZER, MAKE-UP AND PERFUME. IF YOUR BAG DOES COME INTO CONTACT WITH WATER OR ANY OF THOSE SUBSTANCES, IT SHOULD BE GENTLY DABBED WITH A DRY, NON-FLUFFY, LIGHT COLOURED ABSORBENT CLOTH,
- AVOID OVER EXPOSURE TO DIRECT LIGHTING AND KEEP IT AWAY FROM DIRECT SOURCES OF HEAT,
- BE CAREFUL NOT TO RUB YOUR BAG AGAINST COARSE OR ABRASIVE SURFACES. LIGHT SCRATCHES CAN ATTENUATE IF GENTLY MASSAGED WITH A SOFT, DRY CLOTH,
- STORE IT IN THE CELINE DUST BAG. DO NOT STORE IN HIGH TEMPERATURE, HUMIDITY OR UNVENTILATED AREAS (NEVER STORE IN A PLASTIC BAG).
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Returns and exchanges (WITHIN 14 DAYS)
In order to promptly service you, when visiting the store or sending items by post for return or exchange, please contact Client Services in advance and state the reason, etc. on the “Return Request Form.” We may not be able to accept returns if we do not hear from you in advance
Regarding "Return Conditions", please confirm the following section. Exception: SALE items
Please note that exchanges will be made with “articles with equal or higher price.” If you return the product other than by way of the enclosed cash on delivery slip, you pay the shipping cost for the return.
Where 14 days have lapsed after delivery of the product or collection of the product in a Celine store;
Products that been used or show signs of use after delivery (creases, twists, scratches, loose threads, stains, odor, etc.);
Products that have been repaired or altered, etc.;
Adjusted/altered frames or eyewear with lenses replaced;
Personalized items and special-order items such as made-to-order
Where a part of the product or accessories (packaging, etc.) is missing upon return;
Any perfume that isn’t returned in its original, intact packaging (the clear film covering the perfume casing must still be sealed) will be refused.
Where the security tag (ancillary tag) has been removed (please try on products with the tags on);
Products that have been exchanged;
Where the product is not accompanied with the original receipt.
SALE Items (we can not accept any exchange and return requests)