ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE CHEONGDAM FLAGSHIP WITHIN 14 DAYS FROM DELIVERY.
EXCHANGES ARE ACCEPTED AT CELINE CHEONGDAM FLAGSHIP ONLY WITIHN 30 DAYS FROM DELIVERY.
TO BE ELIGIBLE FOR RETURN OR EXCHANGE
ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED.
ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
LEATHER PRODUCTS SUCH AS BAG STRAP AND BELT CAN BE WRINKLED IF THEY ARE THREADED INTO THE BUCKLE. LEATHER PRODUCTS WITH WRINKLES ARE NO LONGER SELLABLE AND THEREFORE SUCH PRODUCTS CANNOT BE RETURNED.
SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.
EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.
PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
ORDERS SHIPPED TO SOUTH KOREA MUST BE RETURNED TO A CELINE SOUTH KOREA STORE OR POSTMARKED FROM WITHIN SOUTH KOREA
RETURNS BY MAIL
1 PLEASE CONTACT CELINE CLIENT SERVICE CENTER TO REQUEST A RETURN. COMPLETE THE RETURN FORM AND PLACE IT INSIDE YOUR PACKAGE.
2 CAREFULLY REPACK YOUR ITEM AS INITIALLY DELIVERED, WITH PROTECTIVE WRAPPING, PILLOWS, ETC. PLEASE PAY SPECIFIC ATTENTION TO DELICATE MATERIALS TO PREVENT PRODUCT DAMAGE IN TRANSIT AND KEEP THE ITEM IN PERFECTLY SELLABLE CONDITION.
3 HAND THE SEALED PARCEL OVER TO OUR CARRIER. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN A CELINE APPOINTED COURIER.
RETURNS OR EXCHANGES IN STORE
ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED AT CELINE CHEONGDAM FLAGSHIP ONLY. (NO DEPARTMENT STORES, DUTY FREE STORES, OR OUTLETS.)
1 FOR THE FASTEST POSSIBLE SERVICE, PLEASE CONTACT CELINE CLIENT SERVICE CENTER PRIOR TO YOUR VISIT.
2 CAREFULLY REPACK YOUR ITEM AS INITIALLY DELIVERED, WITH PROTECTIVE WRAPPING, PILLOWS, ETC. THEN BRING YOUR ITEM TO CELINE CHEONGDAM FLAGSHIP.
ANY QUESTIONS
PLEASE CONTACT OUR CLIENT SERVICE BY PHONE (LOCAL CALL CHARGES) FROM MONDAY TO FRIDAY BETWEEN 10AM AND 7PM ON: 1577 8841
OR EMAIL US AT: [email protected]
YOU CAN CONSULT OUR GENERAL TERMS AND CONDITIONS OF DISTANCE SELLING AT WWW.CELINE.COM