PRIVACY AND DATA PROTECTION POLICY

LAST UPDATED: 22 DECEMBER 2017

1. GENERAL INFORMATION

You can print a full copy of our Privacy and Data Protection Policy from your browser by pressing CTRL+P in Windows and Linux or ⌘+P from a Mac

 

CÉLINE SA, having its registered office at 16 rue Vivienne, 75002 Paris, registered with the Paris Trade and Companies Register under the number B 572 034 361, publishes the website www.celine.com (the “Website”) which includes the processing and storage of data collected on or via the Website. CÉLINE has created this Privacy and Data Protection Policy (“Privacy Policy”) in order to communicate its policy and practices with regard to the collection, utilisation and disclosure of personally identifiable information relating to you that has been obtained via the Website.

 

CÉLINE protects your privacy in compliance with current applicable regulations. CÉLINE, in its capacity as data controller, has thus notified the collection and processing of your personal data (the “Personal Data”) to the French data protection authority (“Commission Nationale de l’Informatique et des Libertés”).

 

Please read this Privacy Policy carefully. It may be modified by CÉLINE at any time (see “Modifications and updates to the Privacy Policy”). The latest version of this Privacy Policy can be found on this page or by clicking on the “Privacy policy” link featured in the “Legal notices section at the bottom of the Website’s home page.

 

If you decide to use the Website, you are thereby agreeing to the collection, use and disclosure of personal and financial information by CÉLINE, under the conditions defined in this Privacy Policy. If you do not accept the terms of this Privacy Policy or any modifications made thereto, please leave the Website and do not purchase any CÉLINE products offered for sale on this Website.

 

2. PURPOSE FOR WHICH YOUR DATA IS COLLECTED ON THE WEBSITE

Your Personal Data is collected either on the basis of your explicit consent or because it is necessary for the fulfilment of your orders (order fulfilment).

 

Your Personal Data is therefore collected in order to:

  • answer any questions you may send using the “Contact Us” form;
  • enable you to create a personalised “Your Account” space and thereby make on-line purchases;
  • manage any orders placed on-line and their delivery as well as the applicable guarantees;
  • ensure that on-line purchases are kept safe, to identify fraud and payment incidents;
  • manage and optimise our customer relationship;
  • subject to your consent: to send you information about our offers, news and events (newsletters, invitations, surveys and other publications);
  • improve the way the Website works;
  • offer personalised services;
  • detect any potential cases of fraud; 
  • obtain statistical data.

 

The Personal Data indispensable to CÉLINE in order to achieve the goals described above is indicated on different pages of the Website. If you do not complete the required fields, CÉLINE will be unable to respond to your requests and/or provide you with the products and services requested. All other information is optional and enables us to get to know you better and to improve the communications and services we supply to you.

 

3. DATA COLLECTED VIA THE WEBSITE

The Personal Data which we are primarily likely to collect and process in relation to you is as follows:

 

  • data relating to your identity, particularly your title, surname, first names, postal address, telephone number and email addresses;
  • data relating to your means of payment, particularly the number and expiry date of your credit card;
  • data relating to the monitoring of our commercial relationship, particularly your order number, details of any previous purchases, your requests or any correspondence between you and our Customer Services Department;
  • your preferences and interests;
  • technical data, particularly your IP address or navigation information relating to your terminal.

 

Required information that must be provided will be indicated by an asterisk during the collection process.

 

4. RECIPIENTS OF YOUR PERSONAL DATA

Your personal data is processed by CÉLINE. This data will not be transferred or made accessible to any third party other than (i) any potential CÉLINE subcontractors, for reasons relating to technical and logistical matters only (carriers, service providers for the hosting and maintenance of the Website, payment and fraud management service providers, etc.) all of whom have agreed to use that information solely in connection with the services that they provide to CÉLINE and (ii) following any reorganisation of our Company, including a total or partial asset sale, merger, absorption, acquisition, division and, more generally, any restructuring transaction. 

 

Your Personal Data may be accessible to other CÉLINE affiliates for customer relationship management and optimisation and also, with your consent, to send you details of our offers, news and events. 

 

Finally, CÉLINE may disclose your Personal Data to third parties when required to do so by law, a regulatory provision or a court order, or if necessary to ensure the protection and defence of the company's rights.

 

5. TRANSFER OF DATA ABROAD

The recipients of your Personal Data may be located abroad, including outside the European Economic Area and the United States. Any transfer of your Personal Data outside the European Economic Area and the United States is carried out subject to the provision of the appropriate guarantees, particularly contractual, in accordance with the applicable data protection regulation. 

 

A copy of the guarantees enforced by CÉLINE can be obtained upon request from CÉLINE.

 

6. RETENTION PERIOD

CÉLINE undertakes to use the Personal Data for the period of time necessary for the achievement of the purposes described above only.

 

The Personal Data relating to you, collected and processed in the context of the “Contact Us” page, is stored for the period required to deal with your query only. It is then deleted. 

 

The data relating to your orders is in principle stored by CÉLINE for no longer than the applicable legal period of limitation. This data will however remain available from your customer account for so long as this remains active. Immediately following the closure of your client account, this data (i) will be archived for accounting purposes and as evidence for as long as is permitted by the aforementioned periods of limitation or (ii) will be destroyed if such deadlines have expired. 

 

Your bank details will be stored securely for the length of time required to validate your order and for payment, and will then be immediately deleted. In the event of a payment incident, your data will be stored for the period required to resolve the incident, and then for a period of between three (3) and five (5) years depending on the level of seriousness of the incident.

 

The customer identification data used, with the consent of the customer, to send our newsletters and other CÉLINE publications, will be stored for a period of three years starting from their date of collection or from the last order placed by the customer (for example, a request for documentation or a click on a hypertext link contained in an email; however, the opening of an email shall not be considered as customer-initiated contact).

 

Your customer account on the Website will remain active until such time as you may decide on its closure or for so long as you continue to make purchases via our Websites. Your account will be deactivated if inactive for more than three years.

 

At the end of this period of three years, CÉLINE may again contact the customer in question in order to discover if the latter wishes (i) to continue to receive newsletters and other publications from CÉLINE and/or (ii) to keep his or her customer account on the Website. Your data will moreover be destroyed within a maximum of two business days following receipt of an unsubscribe request from you.

 

The customer has under all circumstances a right to close his or her account and/or unsubscribe from newsletters at any moment. To do so, please contact our customer services department via email at service.fr@celine.com or click on the unsubscribe link featured in each newsletter. To exercise this right, you may also complete the “contact” form provided on our Website describing your request and please also see the relevant part of our Frequently Asked Questions page.

 

Finally, the collection logs obtained via cookies and other trackers used on our Website will, subject to your approval, be stored in accordance with the applicable legislation for a term of no more than thirteen (13) months. Please see our cookies policy for further details.

 

7. LINKS

The Website may contain links to websites operated by third parties. CÉLINE has no control over the content, privacy and data protection policy or actions taken by such third-party websites. The use made of any information that you may provide to third parties via other websites or which such third parties could gather from other websites is not governed by this Privacy Policy. Please read the privacy and data protection policy of such third-party websites and contact their publishers if you have any questions regarding the manner in which they are using the information relating to you. CÉLINE shall have no liability in relation to any third party that may not use your information in accordance with such third party's privacy policy or with any legal or contractual obligation applicable to such third party.

 

8. SECURITY

CÉLINE has taken the appropriate technical and organisational measures to ensure the confidentiality and security of your Personal Data.

 

CÉLINE’s IT systems benefit from state-of-the-art physical protection and firewall software. Procedures for the physical and electronic back-up of the data collected via the Website are implemented in accordance with French data protection legislation and with industry standards.

 

Any CÉLINE employees who, by the nature of their duties, may have access to your Personal Data are bound by strict confidentiality undertakings.

 

Any financial information provided by you via the Website is stored on the secured website of the financial institution selected by CÉLINE. Transactions completed via the Website are protected by SSL encryption.

 

Please be aware, however, that no data transferred via the Internet can be 100% secure and that all information disclosed on-line can potentially be intercepted and used by persons other than the intended recipient.

 

9. MODIFICATIONS AND UPDATES TO THE PRIVACY POLICY

By using our Website, you hereby agree to the gathering, use and disclosure of your Personal Data as described in this Privacy Policy. This Privacy Policy sets out the professional practices in force at CÉLINE. It may be modified and updated. In the event of its modification or updating, the revised Privacy Policy will be published on-line via the Website, with reference to the latest update. Please consult the Website on a regular basis in order to keep informed about any modifications or updates to CÉLINE’s practices and to the Privacy Policy. If you authorise CÉLINE to save the confidential information provided by you via the Website in its database, and if CÉLINE intends to disclose this information to third parties or subsidiaries in any manner not described in this Privacy Policy, CÉLINE will give you prior written notice thereof and give you the option of refusing this new usage or disclosure of your Personal Data.

 

10.  INDIVIDUALS’ RIGHTS REGARDING THE DATA GATHERED

 

In accordance with the regulations in force, you have the right to access and rectify your Personal Data, and also a right to request its deletion, a right to refuse to allow any processing and to obtain the limitation or portability thereof to the extent applicable. 

 

You may also refuse to allow your Personal Data to be used in order to produce a customer profile for you; in this case, you will no longer be able to enjoy tailored offers and services. 

 

These rights may be exercised directly in relation to CÉLINE via email at clientservice.eu@celine.com. Proof of identity may be requested. 

 

In addition, you may at any time ask to no longer be sent communications relating to our offers, news and current events, by using the hypertext link included for this purpose in each email we send you. You can also contact us by telephone on +33 1 70 48 92 92 (standard call charges apply) during the opening hours shown on the Website’s “Contact” page, or send an email to: clientservice.eu@celine.com.

 

If applicable, you must provide CÉLINE with details of any updates or modifications to the information relating to you, including particularly any related to your postal address and/or email address, in order for us to ensure that we are dispatching your orders to the right address and to contact you if necessary. CÉLINE may also retain for archiving purposes copies of all communication with Website users and any response linked to the questions and comments sent to users via our Customer Services department.

 

11.  CONTACT US

If you have any queries relating to the Privacy Policy and to CÉLINE’s practices in relation to personal data protection, please do not hesitate to contact us using the “contact” page of our website, or via our Customer Services department, by email addressed to clientservice.eu@celine.com or by telephone on +33 1 70 48 92 92.

 

12.  APPLICABLE LAW – DISPUTES

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN A U.S. COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

 

This Privacy Policy is governed by French law and interpreted in accordance therewith. The French courts have territorial jurisdiction to examine any dispute relating to the Website subject to any rules of special jurisdiction, particularly in the event of a dispute with a consumer. In the case of any challenge regarding the manner in which CÉLINE gathers and processes your Personal Data, you have the right to file a claim with a supervisory authority (in France, the “CNIL” located at 3, Place de Fontenoy, PO Box 80715, 75334 PARIS CEDEX 07).