常见问题 - 订单查询

订单查询

输入您的订单号码,查看您的订单历史记录和物流状态。新下达的订单可能需要几分钟后才能显示。
  • 免費運送服務 - dhl快遞 :

    視乎您下訂單的時間及產品的存貨,您的訂單將在1-9個工作天內送達。

    請注意,部分產品或國家/地區的訂單可能需要最多9個工作天方能完成。預計送遞時間將會於下訂單的期間顯示。

  • Please collect your order within 15 days or we will refund your original method of payment.
  • 您可以選擇退貨或聯絡我們的客戶服務。
  • 基於安全理由,所有CELINE.COM的購物都需於收貨時簽名。所有訂單均由DHL EXPRESS付運。 如果沒有人簽收您的包裹,送遞員將在其後連續三個工作天內進行三次送貨嘗試。經過這些送遞嘗試後,包裹將在您附近的中心保留5天。5天後,包裹將被送回我們的倉庫,您的訂單將被取消並退款
  • 結帳時,您可以選擇在訂單中添加個人化禮物訊息。所有禮物訂單都包括免費的禮物包裝,且訂單收據中亦不會顯示價格。

  • Celine 可送遞至您提供的住址或辦公室地址。如需要酒店送遞,請在下訂單前聯絡我們的客戶服務。

  • 我們會透過電郵通知您有關訂單狀況的更新資訊。您亦可登入您的CELINE帳戶,在網上追蹤訂單狀況。 如需更多資訊,請聯絡我們的客戶服務。
  • 下訂單後,您將收到訂單已下達的電郵通知。
    此時,您帳戶中的訂單狀態為「已提交」。

    部分訂單需要額外驗證。
    訂單獲批後,其狀態就會變更為「已確認」。

    準備您的訂單時,其狀態會變更為「準備中」。

    當您的訂單準備好付運時,您將收到電郵確認。
    您的訂單狀態會變更為「送貨到府:已運送」。
     
    訂單一經送遞,您將收到送遞確認電郵。
    您帳戶中的訂單狀態將變更為「已送遞」。

  • You can pick up your order in-store at select Celine locations. If a Celine boutique near you offers in-store collection services, it will be displayed as a Click & Collect shipping option when you shop on Celine.com.
  • Most of our products are eligible to be collected in store. Depending on inventory, some items may not be available for in-store pickup at the time that you select the Click & Collect option.
  • In-store pickup orders placed from Monday to Friday by 3pm EST or on Saturday by 12pm EST may be ready for collection that day or in 2-4 business days, depending on stock availability. In-store pickup orders placed on Sunday will be processed the following business day. You will be notified via email and SMS when your order is ready for collection.
  • Please be prepared to present the following when picking up your order: 1 - your original method of payment or Paypal confirmation email; 2 - your valid, government-issued ID; 3 - your order confirmation email.
  • If you send an authorized representative to pick up your order, they will be required to present the following: 
    1 - your original method of payment or Paypal confirmation email;
    2 - your government ID
    3 -  the order confirmation email.
    4 - a government ID for the person collecting the parcel

     

    If you have authorized someone else to pick up your order, they will be required to present the following:
    1 - your original method of payment or Paypal confirmation email;
    2 - your valid, government-issued ID;
    3 -  your order confirmation email;
    4 - a valid, government-issued ID for the person collecting the parcel

聯絡我們

CLIENTSERVICE.ASIA@CELINE.COM

星期一至星期六上午10時至晚上7時(巴黎時間)