Items purchased online may be returned or exchanged via Celine.com (by scheduling a pickup at no charge) or in an eligible Celine boutique. TO SCHEDULE A PICKUP AT NO CHARGE: 1 - Please call our Client Services at +33 1 70 48 92 92 to schedule a pickup anytime from Monday to Saturday, from 10 am – 7 pm. 2 - Carefully wrap the item in its original packaging to protect against damages in transit. Please include the return request or original invoice. 3 - Affix the prepaid return shipping label included in your original order to the package. 4 - Hand over the package to the carrier. If you prefer to use a different carrier, you will need to cover the cost of the shipment. To initiate a return, you have 14 days from the date of delivery to contact Client Services. Articles must be unworn, unused and in sellable condition, with all original tags attached. They must be accompanied by the return request form included in the original order. Personalized, altered, and made-to-order items are not eligible for return. Please note that refunds may take several business days to appear in your account, depending on your credit card issuer. You may use other postal services at your own risk. Celine is not liable for goods returned using any method other than our collection service. RETURNING IN-STORE : You may return products purchased online in our Cannes, Montaigne, Victor Hugo and Grenelle boutiques, at no charge. The original invoice must accompany all returns. Online purchases may not be returned to outlet stores, department stores, or duty-free stores. Please note that shipping costs are non-refundable. Purchases made in Celine boutiques may follow a different return policy. EXCHANGES : Items purchased online may be exchanged in an eligible Celine boutique or through our online store. Please contact us for additional details.
Celine will do everything possible to ensure you are promptly refunded. Returns are processed within 14 days of your order cancellation. A confirmation email will be sent to you once your return has been processed and your account has been credited. Refunds will be issued to the original method of payment only.
Celine offers free express shipping & collect in store services. There are no return costs, as pre paid labels are inserted in your parcel. Concierge delivery cost is refundable if all order item are returned. Concierge delivery cost may not be refundable in case of partial order return.
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