FAQ - Terms and Conditions of Sale

 

CELINE GENERAL TERMS AND CONDITIONS OF DISTANCE SELLING

UPDATE: 05 06 2025 

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PRELIMINARY ARTICLE

THE COMPANY CELINE MANUFACTURES AND DIRECTLY AND INDIRECTLY MARKETS CELINE ARTICLES WORLDWIDE.

COMMITTED TO CONSTANTLY IMPROVING THE MANNER IT RESPONDS TO THE EXPECTATIONS OF CUSTOMERS, CELINE HAS DECIDED TO CREATE A DISTANCE SELLING NETWORK OPERATING VIA TELEPHONE AND ELECTRONICALLY (VIA INTERNET) FOR CERTAIN OF THE SAID ARTICLES, IN PARALLEL WITH ITS NETWORK OF STORES USED TO RETAIL THE SAID ARTICLES.

THE SYSTEM THEREBY IMPLEMENTED REQUIRES THE CONSUMER TO PLAY AN ACTIVE ROLE. THIS IS COMPLIANT WITH THE LEGAL REQUIREMENTS IMPOSED IN RELATION TO ON-LINE SALES AND CONSUMER PROTECTION.

THE USE OF THE DISTANCE SELLING PROCESS DESCRIBED IN THESE GENERAL TERMS AND CONDITIONS OF SALE FOR DISTANCE SELLING (THE “GENERAL TERMS AND CONDITIONS OF SALE”) IS SOLELY RESERVED FOR CUSTOMERS, AS DEFINED BY LAW AND CASE LAW PRECEDENT, ACTING EXCLUSIVELY ON THEIR OWN BEHALF AND FOR A DELIVERY IN MAINLAND AUSTRALIA AND TASMANIA. ANY ORDER (THE “ORDER”) WHICH IS OBVIOUSLY NOT A RETAIL SALE AND, MORE GENERALLY, ANY ORDER THAT IS FRAUDULENT OR PRESUMED AS SUCH, SHALL BE DEEMED NULL AND VOID BY CELINE. CELINE RESERVES THE RIGHT TO LIMIT THE VOLUME OF A GIVEN ARTICLE DELIVERED TO A SINGLE CONSUMER OR POSTAL ADDRESS. PRIOR TO PLACING AN ORDER, THE CONSUMER REPRESENTS AND WARRANTS THAT THE PURCHASE OF THE ARTICLES VIA THE WEBSITE HAS NO DIRECT LINK TO COMMERCIAL ACTIVITY OF ANY KIND AND IS STRICTLY FOR PERSONAL USE ONLY.

 

ARTICLE 1: SCOPE OF APPLICATION

THESE GENERAL TERMS AND CONDITIONS OF SALE ARE APPLICABLE TO ALL SALES OF CELINE ARTICLES AGREED EITHER VIA THE CUSTOMER SERVICE DEPARTMENT SET UP BY CELINE
(“CUSTOMER SERVICE”), OR VIA THE E-COMMERCE WEBSITE (THE “ON-LINE STORE”), ACCESSIBLE AT: WWW.CELINE.COM (THE “WEBSITE”), FOR DELIVERY TO AUSTRALIA ONLY.

THEIR PURPOSE IS, FIRSTLY, TO PROVIDE ANY POTENTIAL PURCHASER WITH INFORMATION REGARDING THE CONDITIONS AND DETAILED METHODS UNDER WHICH THE SELLER (HEREINABOVE AND HEREINAFTER, “CELINE”) PROCEEDS WITH THE SALE AND DELIVERY OF THE ARTICLES ORDERED, AND, SECONDLY, TO DEFINE THE RIGHTS AND OBLIGATIONS OF THE PARTIES IN THE CONTEXT OF THE SALE BY CELINE OF ARTICLES TO THE CONSUMER (THE “PURCHASER”).
 
IN RESPECT OF TELEPHONE SALES, THE PURCHASER IS URGED TO CONSULT THE GENERAL TERMS AND CONDITIONS ON THE WEBSITE BEFORE COMPLETING HIS OR HER ORDER.

IN RESPECT OF INTERNET SALES, THE PURCHASER, IN TICKING THE RELEVANT BOX, ACKNOWLEDGES HAVING READ THESE GENERAL TERMS AND CONDITIONS OF SALE PRIOR TO PLACING THE ORDER AND HAVING ACCEPTED THEM WITHOUT RESTRICTION, SUCH ACCEPTANCE BEING UNDER NO CIRCUMSTANCES CONDITIONAL ON A HANDWRITTEN SIGNATURE BY THE PURCHASER.

THESE GENERAL TERMS AND CONDITIONS OF SALE MAY BE RETAINED BY ANY INDIVIDUAL WHO VISITS THE WEBSITE BY BEING DOWNLOADED AND SAVED AS AN ELECTRONIC FILE AND MAY BE PRINTED OUT.

CELINE RESERVES THE RIGHT TO MODIFY THESE GENERAL TERMS AND CONDITIONS OF SALE AT ANY TIME. NEVERTHELESS, THE GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE TO THE ORDER ARE THOSE ACCEPTED BY THE PURCHASER AT THE MOMENT OF PLACING THE ORDER.

THESE GENERAL TERMS AND CONDITIONS OF SALE ARE COMPLETED BY THE “TERMS OF USE” AND THE “PRIVACY AND PERSONAL DATA PROTECTION POLICY” AND “THE COOKIES POLICY” POLICIES WHICH CAN BE CONSULTED ON THE WEBSITE.

 

ARTICLE 2: IDENTIFICATION OF THE SELLER

THE ARTICLES ARE SOLD BY LVMH FASHION GROUP AUSTRALIA PTY. LTD., A LIMITED LIABILITY COMPANY, REGISTERED IN AUSTRALIA ASIC UNDER ACN 613644054, HEADQUARTERED AT 64 CASTLEREAGH STREET, LEVEL10 - SUITE 2, SYDNEY NSW 2000, AUSTRALIA; WHOSE ABN IS 11613644054 (“CELINE”), TELEPHONE: +61290709530 (TOLL FREE), EMAIL: [email protected]

 

ARTICLE 3: INFORMATION REGARDING THE ARTICLES

INFORMATION RELATING TO ALL CELINE ARTICLES THAT MAY BE SOLD VIA THE CELINE ON-LINE STORE OR CELINE CUSTOMER SERVICE IS AVAILABLE, WITH THEIR REFERENCES, FROM ALL CELINE STORES AS WELL AS VIA THE WEBSITE.

THE PURCHASER MAY SELECT ONE OR MORE ARTICLES FROM THE RANGE OF CATEGORIES OFFERED ON THE WEBSITE. CELINE MAY AT ANY TIME MODIFY THE RANGE OF ARTICLES OFFERED FOR SALE VIA ITS WEBSITE, BASED, IN PARTICULAR, ON CONSTRAINTS LINKED TO SUPPLIERS, WITHOUT PREJUDICE TO ANY ORDERS PLACED BY THE PURCHASER.

CELINE UNDERTAKES TO ENSURE THE ACCURACY AND UPDATING OF INFORMATION PUBLISHED ON ITS WEBSITE TO THE BEST OF ITS ABILITY AND RESERVES THE RIGHT TO CORRECT CONTENT AT ANY TIME AND WITHOUT PRIOR NOTICE. HOWEVER, TO THE FULL EXTENT PERMITTED BY LAW, CELINE CANNOT GUARANTEE THE ACCURACY, PRECISION AND COMPREHENSIVENESS OF INFORMATION MADE AVAILABLE ON THE WEBSITE. SUCH INFORMATION SHALL NOT CONSTITUTE ANY GUARANTEE OR COMMITMENT TO YOU BY CELINE.
 
FOR ANY QUERIES RELATING TO THE ARTICLES AND THEIR USE, ANY ADDITIONAL QUESTIONS OR REQUESTS FOR ADVICE, THE PURCHASER MAY CONTACT THE CELINE ADVISORS TEAM BY CALLING CUSTOMER SERVICE ON +61290709530 (TOLL FREE) DURING THE OPENING HOURS SHOWN ON THE WEBSITE’S “CONTACTS” PAGE ONLY.

ARTICLE 4: ORDERING AND PRE-ORDERING ARTICLES

ANY ORDER AND ANY PRE-ORDER PLACED ENTAILS ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS OF SALE, THE “PRIVACY AND PERSONAL DATA PROTECTION” POLICY AND THE “COOKIES” POLICY, WITHOUT PREJUDICE AS TO ANY SPECIFIC CONTRACTUAL TERMS AND CONDITIONS AGREED BY THE PARTIES.

 

4.1    ORDERS PLACED BY PHONE

ORDERS CAN BE PLACED IN ENGLISH WITH THE CELINE CUSTOMER SERVICE ON +61290709530 (TOLL FREE) BETWEEN 10 A.M. AND 7 P.M., MONDAY TO FRIDAY, EXCEPT AUSTRALIAN PUBLIC HOLIDAYS

 

4.2    ORDERS PLACED VIA THE ON-LINE STORE

ORDERS CAN BE PLACED VIA INTERNET THROUGH THE WEBSITE. THE PURCHASER REMAINS RESPONSIBLE FOR ALL TELECOMMUNICATIONS CHARGES INCURRED IN ACCESSING THE INTERNET AND USING THE ON-LINE STORE.

IN THE EVENT OF EXTENDED PERIODS OF INACTIVITY DURING THE SESSION, ANY SELECTION OF ARTICLES MADE PRIOR TO SUCH INACTIVITY MAY NO LONGER BE GUARANTEED. THE PURCHASER WILL THEN BE INVITED TO RE-COMMENCE THE SELECTION PROCESS.

ALL STAGES REQUIRED FOR A SALE WILL BE DETAILED ON THE WEBSITE.

BEFORE GIVING FINAL CONFIRMATION OF HIS OR HER ORDER, THE PURCHASER WILL HAVE THE OPPORTUNITY TO VERIFY THE DETAILS OF THE ORDER AND ITS TOTAL PRICE AND TO CORRECT ANY POTENTIAL MISTAKES, BEFORE THEN CONFIRMING ACCEPTANCE. NB: EACH ORDER PLACED ENTAILS A PAYMENT OBLIGATION. IN ORDER TO GIVE THE FINAL VALIDATION FOR AN ORDER, THE PURCHASER CLICKS ON “PAY YOUR ORDER”.

ONCE THE PURCHASER HAS VALIDATED THE ORDER, CELINE THEN IMMEDIATELY CONFIRMS RECEIPT VIA EMAIL. HOWEVER, THE SALE WILL BE CONSIDERED AS DEFINITIVE ONLY ONCE THE PURCHASER HAS BEEN SENT CONFIRMATION OF DISPATCH OR A NOTE SHOWING THAT CELINE HAS MADE THE ORDER AVAILABLE FOR COLLECTION. ONLY THOSE ARTICLES DISPATCHED WILL BE DEBITED.
 
FOR ORDERS DELIVERED VIA “COLLECTION IN STORE”, THE PURCHASER WILL RECEIVE AN EMAIL CONFIRMING THE ORDER FOLLOWING THE PURCHASE. HE OR SHE WILL THEN BE NOTIFIED VIA EMAIL WHEN THE PACKAGE IS AVAILABLE IN THE SELECTED CELINE STORE.

CELINE ADVISES THE PURCHASER TO KEEP A PAPER OR ELECTRONIC COPY OF SUCH EMAILS. IF SUCH EMAILS ARE NOT PROPERLY RECEIVED, THE PURCHASER IS ADVISED TO CHECK WHETHER THEY ARE IN A SPAM FOLDER. THE PURCHASER SHOULD NOTE THAT EMAILS ARE SENT TO THE EMAIL ADDRESS PROVIDED BY THE PURCHASER. IN ADDITION, CELINE CANNOT THEREFORE BE HELD LIABLE FOR ANY ERROR MADE WHEN ENTERING THE RELEVANT EMAIL ADDRESS OR IF THE MESSAGE CONFIRMING THAT THE ORDER HAS BEEN DISPATCHED OR IS AVAILABLE FOR COLLECTION IS NOT RECEIVED (EXCEPT IF THE CONFIRMATION EMAIL IS NOT RECEIVED BECAUSE OF CELINE’S NEGLIGENCE). IN SUCH CASE, THE SALE WILL BE CONSIDERED AS VALIDATED EXCEPT IF THE ORDER IS CANCELLED BY CELINE, PARTICULARLY IN THE EVENT OF ARTICLES BEING UNAVAILABLE, DEFAULT OF PAYMENT OR SUSPICION OF FRAUD. 

CELINE WILL BE ENTITLED TO RETAIN THE ENTIRE AMOUNT OF THE PRICE CORRESPONDING TO THE ORDER:

•    FOR ALL ORDERS OTHER THAN ORDERS DELIVERED VIA “COLLECTION IN STORE”: AS SOON AS THE ORDER HAS BEEN DISPATCHED;
•    FOR ORDERS DELIVERED VIA “COLLECTION IN STORE”: AS SOON AS THE ORDER BECOMES AVAILABLE FOR COLLECTION IN THE CELINE STORE SELECTED BY THE PURCHASER.

DESPITE THE GREAT CARE TAKEN BY CELINE IN THE PRESENTATION OF ITS ARTICLES IN THE ON-LINE STORE, CELINE CANNOT GUARANTEE THAT THE ACTUAL APPEARANCE WILL CORRESPOND EXACTLY TO WHAT APPEARS ON SCREEN. IN PARTICULAR, COLOURS MAY VARY SLIGHTLY, PARTICULARLY DUE TO TECHNICAL CONSTRAINTS RELATING TO THE PRESENTATION
OF COLOURS VIA COMPUTER. CELINE CANNOT BE HELD LIABLE FOR NON-SUBSTANTIVE ERRORS THAT MAY OCCUR.

THE ARTICLES BEING OFFERED FOR SALE BY CELINE ARE THOSE FEATURED IN THE ON-LINE STORE AS OF THE DATE ON WHICH THE PURCHASER CONSULTS THE ON-LINE STORE AND WITHIN THE LIMITS OF THE STOCK AVAILABLE. CELINE RESERVES THE RIGHT TO WITHDRAW ARTICLES FROM SALE AT ANY TIME. IF ANY ARTICLE IS UNAVAILABLE, THE PURCHASER WILL BE INFORMED AS SOON AS POSSIBLE BY CUSTOMER SERVICE AND NOTIFIED THAT ONLY PART OF THE ORDER WILL BE DELIVERED OR THAT THE ORDER WILL BE CANCELLED. IF THE ENTIRE ORDER IS CANCELLED DUE TO UNAVAILABILITY, THE PURCHASER’S ORDER WILL BE AUTOMATICALLY CANCELLED AND NO AMOUNT WILL BE DEBITED FROM THE RELEVANT BANK ACCOUNT. IF PART OF THE ORDER IS CANCELLED DUE TO UNAVAILABILITY, THE PURCHASER’S ORDER WILL BE VALIDATED AND THE RELEVANT BANK ACCOUNT DEBITED ONLY FOR THE AMOUNT CORRESPONDING TO THE AVAILABLE ARTICLES ACTUALLY DISPATCHED.

 

4.3    ORDERING ARTICLES AS A GUEST

IF THE PURCHASER DOESN’T WISH TO CREATE AN ACCOUNT ON THE WEBSITE, IT IS ALSO POSSIBLE TO PURCHASE ARTICLES AS A GUEST VIA THE WEBSITE. WITH THIS PURCHASING OPTION, THE PURCHASER IS ONLY REQUIRED TO PROVIDE THE INFORMATION NECESSARY FOR THE PROCESSING OF YOUR ORDER.
 
IF THE EMAIL ADDRESS USED IS CHANGED DURING THE COURSE OF THE ORDER PROCESS, THE SELECTION OF ARTICLES CHOSEN PRIOR TO SUCH CHANGE WILL NO LONGER BE GUARANTEED. THE PURCHASER WILL THEN BE INVITED TO RE-COMMENCE THE SELECTION PROCESS.

AN ELECTRONIC INVOICE WILL BE AVAILABLE BY CLICKING ON THE LINK FEATURED IN THE EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN DISPATCHED OR IS AVAILABLE FOR COLLECTION.

 

4.4    PRE-ORDER

SOME ARTICLES IDENTIFIED ON THE WEBSITE MAY BE AVAILABLE FOR PRE-ORDER. MIXED ORDER CONSISTING OF CURRENTLY AVAILABLE ARTICLES AND PRE-ORDERED ARTICLES IS NOT POSSIBLE.

SUBJECT TO THE CONDITIONS PROVIDED FOR HEREIN AND TO THE CONDITIONS MENTIONED ON THE WEBSITE PAGE OF THE ARTICLES AVAILABLE FOR PRE-ORDER (DELIVERY PERIOD AND DELIVERY OPTIONS), PRE-ORDERS WILL BE GOVERNED BY THE SAME PROCESSES AND CONDITIONS AS THOSE APPLICABLE TO ORDERS.

IN CASE OF A PRE-ORDER OF SEVERAL ARTICLES WITH DIFFERENT DELIVERY DATES MENTIONED ON THE WEBSITE, THE LATEST DELIVERY DATE WILL BE APPLICABLE TO THE ENTIRE PRE-ORDER.

AS LONG AS THE PREPARATION OF THE SHIPMENT OF THE PRE-ORDER HAS NOT BEGUN, THE PURCHASER WILL BE ENTITLED TO CANCEL HIS/HER PRE-ORDER BY CALLING THE CUSTOMER SERVICE. IN THIS CASE, THE PRE-ORDERED ARTICLES WILL NOT BE DELIVERED TO THE PURCHASER.

DUE TO PRODUCTION CONSTRAINTS, CELINE MIGHT HAVE TO CANCEL IN SOME CASES A PURCHASER’S PRE-ORDER, IN WHOLE OR IN PART. CELINE WILL INFORM THE PURCHASER OF SUCH CANCELLATION WITHOUT UNDUE DELAY.

 

4.5    REFUSAL OF ORDERS

PLEASE NOTE THAT PURCHASES MADE VIA THE WEBSITE ARE RESERVED FOR NON- PROFESSIONAL PRIVATE CUSTOMERS, BUYING FOR THEIR OWN PERSONAL USE AS FINAL CONSUMERS (OR AS GIFTS TO FAMILY MEMBERS), WHICH IS WHY CELINE ONLY SELLS ARTICLES IN QUANTITIES THAT CORRESPOND TO THE USUAL AVERAGE NEEDS OF A FINAL CONSUMER. CELINE RESERVES THE RIGHT TO REFUSE OR CANCEL ON LEGITIMATE GROUNDS ANY ORDER IN WHICH THE NUMBER OF ARTICLES OR AMOUNT TO BE PAID (FOR ONE OR MORE COMBINED ORDERS) APPEARS NOT TO CORRESPOND TO THE USUAL AVERAGE USE OF A FINAL CONSUMER, ANY ORDER THAT MIGHT SUGGEST THAT COMMERCIAL ACTIVITY IS BEING CARRIED OUT BY THE PURCHASER IN RELATION TO THE ARTICLES ORDERED OR, MORE GENERALLY, ANY ORDER THAT APPEARS ABNORMAL PURSUANT TO THE APPLICABLE LAW FOR SUCH CASES.

FINALLY, CELINE RESERVES THE RIGHT TO SUSPEND OR CANCEL THE FULFILMENT OF ANY ORDER AND/OR DELIVERY, OF ANY KIND WHATSOEVER AND AT ANY STAGE IN THE PROCESS, IN THE EVENT OF PAYMENT DEFAULT OR OF PARTIAL PAYMENT OF ANY AMOUNT OWED BY THE PURCHASER, IN CASE OF A PAYMENT INCIDENT, OR IN THE EVENT OF FRAUD OR ATTEMPTED FRAUD IN RELATION TO THE USE OF THE CELINE WEBSITE, INCLUDING IN THE CONTEXT OF PREVIOUS ORDERS.

 

ARTICLE 5: PRICES OF THE ARTICLES
 
PRICES OF THE ARTICLES ARE STATED IN AUD AND INCLUSIVE OF ALL DOMESTIC TAXES (IF ANY). UNLESS OTHERWISE SPECIFICALLY STATED WHEN THE ORDER IS PLACED VIA THE ON- LINE STORE OR VIA TELEPHONE WITH THE CUSTOMER SERVICE, PRICES DO NOT INCLUDE DELIVERY COSTS WHICH ARE INVOICED IN ADDITION TO THE PRICE OF THE ARTICLES PURCHASED. DELIVERY COSTS WILL BE SHOWN BEFORE THE ORDER IS REGISTERED BY THE PURCHASER. THE VARIOUS DELIVERY OPTIONS ARE SET OUT IN THE GENERAL TERMS AND CONDITIONS OF SALE BELOW AND ARE REPEATED ON THE WEBSITE; THEY MAY BE MODIFIED AT ANY TIME BY CELINE. CELINE THEREFORE ADVISES PURCHASERS TO CHECK THE GENERAL TERMS AND CONDITIONS OF SALE FEATURED ON THE WEBSITE ON A REGULAR BASIS. PRICES APPLICABLE TO ARTICLES SOLD ON-LINE VIA THE WEBSITE ARE THOSE IN FORCE AT THE MOMENT AT WHICH THE ORDER IS PLACED BY THE PURCHASER. PRICES APPLICABLE TO ARTICLES MAY BE MODIFIED AT ANY TIME BY CELINE. THE PURCHASER WILL BE NOTIFIED OF ANY SUCH MODIFICATION BEFORE PLACING AN ORDER AND WILL BE GRANTED IN ANY CASE THE RIGHT TO WITHDRAW FROM THE ORDER.

CELINE CARRIES OUT CHECKS ON A REGULAR BASIS TO ENSURE THAT THE PRICES APPLIED ARE CORRECT. HOWEVER, CERTAIN PRICES MAY BE IMPACTED BY AN ERROR. IF CELINE NOTES THAT AN ERROR HAS BEEN MADE IN RELATION TO THE PRICE OF AN ORDER, THE PURCHASER WILL BE INFORMED AS SOON AS POSSIBLE. CELINE RESERVES THE OPTION TO CANCEL ANY ORDER RELATING TO AN ARTICLE FOR WHICH A MANIFEST ERROR IN PRICING HAS BEEN MADE. IF PAYMENT HAS ALREADY BEEN MADE FOR THE ORDER, THE PURCHASER WILL RECEIVE AN IMMEDIATE REFUND CORRESPONDING TO THE AMOUNT PAID AND, IF APPLICABLE, IF THE ORDER HAS BEEN DELIVERED, THIS MUST BE RETURNED TO CELINE.

UPON CONFIRMATION OF THE ORDER, THE PURCHASER WILL RECEIVE WRITTEN CONFIRMATION OF THE PRICE PAID FOR EACH OF THE ARTICLES, GIVING DETAILS OF THE PRICE OF EACH ARTICLE AND, WHERE APPLICABLE, THE DELIVERY COSTS CHARGED.

 

ARTICLE 6: PAYMENT TERMS AND CONDITIONS

PAYMENT FOR PURCHASES MADE BY THE PURCHASER VIA THE WEBSITE CAN BE MADE:

•    USING A PAYPAL ACCOUNT. BY CHOOSING PAYMENT VIA PAYPAL, THE PURCHASER WILL BE AUTOMATICALLY REDIRECTED TO HIS OR HER PAYPAL ACCOUNT. ONCE PAYMENT VIA PAYPAL HAS BEEN VALIDATED, THE PURCHASER WILL BE REDIRECTED TO THE PAGE CONFIRMING THE ORDER ON THE WEBSITE.
•    BY DEBIT OR CREDIT CARD (VISA, MASTERCARD AND AMERICAN EXPRESS CARDS ARE ALL ACCEPTED).
IN THIS CASE, THE PURCHASER’S BANK CARD IS DEBITED:
•    FOR ALL ORDERS OTHER THAN ORDERS DELIVERED VIA “COLLECTION IN STORE”: AS SOON AS THE ORDER HAS BEEN DISPATCHED;
•    FOR ORDERS DELIVERED VIA “COLLECTION IN STORE”: AS SOON AS THE ORDER BECOMES AVAILABLE FOR COLLECTION IN THE CELINE STORE SELECTED BY THE PURCHASER.

FOR ORDERS PLACED VIA TELEPHONE WITH THE CUSTOMER SERVICE, PAYMENT FOR PURCHASES MADE BY THE PURCHASER CAN BE MADE:
•    BY PAYBYLINK (PAYMENT BY CREDIT CARD). IN THIS CASE, THE CUSTOMER SERVICE WILL SEND TO THE PURCHASER A PAYMENT LINK WITH THE ORDER CONFIRMATION EMAIL. 
•    BY BANK WIRE TRANSFER FROM AN ACCOUNT HELD IN THE NAME OF THE PURCHASER. IN THIS CASE, CELINE SENDS THE PURCHASER AN EMAIL CONTAINING THE BANK DETAILS OF THE CELINE ACCOUNT TO WHICH THE TRANSFER IS TO BE MADE.
•    BY DEBIT OR CREDIT CARD (VISA, MASTERCARD AND AMERICAN EXPRESS CARDS ARE ALL ACCEPTED).
IN THIS CASE, THE PURCHASER’S BANK CARD IS DEBITED:
•    FOR ALL ORDERS OTHER THAN ORDERS DELIVERED VIA “COLLECTION IN STORE”: AS SOON AS THE ORDER HAS BEEN DISPATCHED;
•    FOR ORDERS DELIVERED VIA “COLLECTION IN STORE”: AS SOON AS THE ORDER BECOMES AVAILABLE FOR COLLECTION IN THE CELINE STORE SELECTED BY THE PURCHASER.
 
FOR PAYMENT BY BANK CARD, THE PURCHASER CONFIRMS TO CUSTOMER SERVICE WHEN PLACING AN ORDER VIA TELEPHONE OR GUARANTEES TO CELINE WHEN PLACING AN ORDER VIA INTERNET THAT HE OR SHE IS THE HOLDER OF THE BANK CARD AND THAT THE NAME FEATURED ON THE BANK CARD TO BE DEBITED IS INDEED THE PURCHASER’S, AND THEN PROVIDES THE NUMBER AND EXPIRY DATE FEATURED ON THE FRONT OF THE CARD TOGETHER WITH THE CVV SECURITY NUMBER SHOWN ON THE BACK (OR FRONT) OF THE CARD VIA TELEPHONE OR USING A SECURED WEB PAGE.

FOR PAYMENTS MADE VIA INTERNET, CHECKS ARE CARRIED OUT ON-LINE DIRECTLY WITH THE RELEVANT BANKING ESTABLISHMENTS AND BODIES, QUERIED USING THE SYSTEM OPERATED BY CELINE’S SERVICE PAYMENT PROVIDER. FOR THIS PURPOSE, THIS COMPANY, LOCATED IN THE UNITED STATES, WILL IMPLEMENT THE AUTOMATED STORAGE AND PROCESSING OF INFORMATION RELATING TO EACH ORDER, INCLUDING DETAILS OF THE BANK CARD, IN A SECURED ENVIRONMENT.

IN ADDITION, IN ORDER TO COMBAT INTERNET FRAUD, CELINE CARRIES OUT PROCESSING IN RELATION TO RISK ASSESSMENT AND FRAUD PREVENTION FOR PAYMENTS MADE VIA THE WEBSITE, FOR WHICH CELINE ALSO USES THE SERVICES OF ITS PAYMENT SERVICE PROVIDER. THE DATA GATHERED IS INTENDED SOLELY FOR USE BY THOSE AUTHORISED INDIVIDUALS AT CELINE TASKED WITH FRAUD PREVENTION.

IF, FOR ANY REASON WHATSOEVER (REJECTION, REFUSAL BY THE ISSUER’S PAYMENT PROCESSING CENTRE, ETC.), IT PROVES IMPOSSIBLE TO DEBIT THE AMOUNT OWED BY THE PURCHASER, ANY PURCHASE MADE VIA TELEPHONE IS IMMEDIATELY ABANDONED AND THE PURCHASING PROCESS VIA INTERNET IS IMMEDIATELY CANCELLED.

 

ARTICLE 7 – DELIVERY AND RECEIPT

7.1    GENERAL PROVISIONS

ALL ARTICLES ORDERED BY THE PURCHASER IN ACCORDANCE WITH THESE GENERAL TERMS AND CONDITIONS OF SALE WILL BE DELIVERED TO THE ADDRESS INDICATED BY THE PURCHASER AS THE DELIVERY ADDRESS FOR THE ORDER IN QUESTION (THE “DELIVERY ADDRESS”).

INFORMATION CONCERNING DELIVERY METHODS MAY ALSO BE OBTAINED FROM THE BASKET CONFIRMATION PAGE, AS WELL AS FROM THE ORDER SUMMARY PAGE, PRIOR TO PAYMENT. DELIVERY CHARGES ARE TO BE ADDED TO THE TOTAL PRICE OF THE ORDER AND WILL BE NOTIFIED TO THE PURCHASER PRIOR TO VALIDATION OF HIS OR HER ORDER.

NO DELIVERY WILL BE MADE BY CELINE IF IT PROVES IMPOSSIBLE TO OBTAIN FULL PAYMENT OF THE PRICE.

ARTICLES MAY ONLY BE DELIVERED IN MAINLAND AUSTRALIA AND TASMANIA AND TO THE DELIVERY ADDRESS INDICATED BY THE PURCHASER AT THE TIME OF THE ORDER.

THE PURCHASER MAY HAVE ARTICLES DELIVERED TO AN INDIVIDUAL DESIGNATED BY THE PURCHASER IN MAINLAND AUSTRALIA AND TASMANIA, FOR EXAMPLE, WHEN PURCHASED AS A GIFT.
 
NO DELIVERIES WILL BE MADE TO FREIGHT FORWARDERS, CAMPUSES, OUTLETS, HOSPITALS, SERVICED OFFICES, OR PO BOXES AND HOTELS, NOTABLY FOR SECURITY REASONS. ARTICLES WILL ONLY BE DELIVERED ONCE PAYMENT FOR THE ORDER HAS BEEN RECORDED.

ARTICLES ORDERED WILL BE DELIVERED WITHIN THE DATES INDICATED BY CELINE OR, IF NO INFORMATION IS PROVIDED (INCLUDING AS TO NON-AVAILABILITY), IN ANY CASE NO MORE THAN THIRTY (30) DAYS AFTER THE DATE OF THE ORDER, SUBJECT TO THE PRICE HAVING BEEN PAID IN FULL.

ANY DELAYS IN DELIVERY WILL ENTITLE THE PURCHASER TO CANCEL HIS OR HER ORDER.

CELINE ALSO OFFERS THE OPTION OF DELIVERY TO A STORE (DELIVERY VIA “COLLECTION IN STORE”).

 

7.2    CHARACTERISTICS OF THE WEBSITE DELIVERY OPTIONS

7.2.1    DELIVERY VIA “COLLECTION IN STORE”

THE PURCHASER HAS THE OPTION TO CHOOSE DELIVERY VIA “COLLECTION IN STORE” WHEN PLACING AN ORDER AND MAY SELECT A STORE FROM THE LIST PROVIDED.

THE DELIVERY OF THE ORDER TO SELECTED STORE WILL BE MADE BY THE DATE INDICATED BY CELINE OR, IF NO INFORMATION IS PROVIDED (INCLUDING AS TO NON-AVAILABILITY), IN ANY CASE NO MORE THAN THIRTY (30) DAYS AFTER THE DATE OF THE ORDER, SUBJECT TO THE PRICE HAVING BEEN PAID IN FULL.

THE PURCHASER IS INFORMED VIA EMAIL AS SOON AS THE ARTICLE IS AVAILABLE FOR COLLECTION IN THE STORE SELECTED. HE OR SHE THEN HAS FIFTEEN (15) CALENDAR DAYS TO COME AND COLLECT THE ARTICLE FROM THE RELEVANT STORE.

WHEN COLLECTING THE ARTICLE IN-STORE, THE PURCHASER MUST SHOW THE CONFIRMATION EMAIL CORRESPONDING TO THE ORDER, THE BANK CARD USED FOR PAYMENT (OR THE PAYMENT CONFIRMATION EMAIL SENT BY PAYPAL) TOGETHER WITH VALID PHOTO ID. THE PURCHASER’S IDENTITY WILL THEN BE CHECKED, TO WHICH THE PURCHASER EXPRESSLY CONSENTS BY CHOOSING THIS DELIVERY METHOD. THE STORE ALSO RESERVES THE RIGHT TO VERIFY THE PAYMENT CARD USED TO MAKE PAYMENT FOR THE ORDER. THE ARTICLE PURCHASED WILL THEN BE HANDED TO THE PURCHASER IN EXCHANGE FOR SIGNATURE OF A COLLECTION NOTE.

[THE PURCHASER ALSO HAS THE OPTION TO ASK ANY PERSON OF HIS OR HER CHOICE TO COLLECT THE ARTICLE ON THE PURCHASER’S BEHALF IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF THIS ARTICLE.] THE PERSON THEREBY DESIGNATED BY THE PURCHASER WILL THEN BE ASKED TO PROVIDE:
 
1.    HIS OR HER OWN ID,
2.    A COPY OF THE ID OF THE PURCHASER ON WHOSE BEHALF THE ARTICLE IS BEING COLLECTED,
THE ORDER CONFIRMATION EMAIL RECEIVED BY THE PURCHASER.

THE PURCHASER UNDERTAKES TO INFORM ANY AGENT APPOINTED BY HIM OR HER:

1.    OF THE PERIOD OF FIFTEEN (15) DAYS ALLOWED FOR COLLECTION OF THE ARTICLE IN- STORE,
2.    OF THE DOCUMENTS REQUIRED THAT WILL BE REQUESTED IN ORDER TO COMPLETE THE COLLECTION OF THE ARTICLE
3.    THAT THIS SERVICE INVOLVES THE PROCESSING OF PERSONAL DATA RELATING TO THIS INDIVIDUAL, IN ACCORDANCE WITH ARTICLE 12 OF THE GENERAL TERMS AND CONDITIONS OF SALE.

THE SALE WILL BE AUTOMATICALLY ABANDONED UPON EXPIRY OF THIS FIFTEEN (15) DAY PERIOD STARTING FROM THE SENDING BY CELINE OF A MESSAGE TO THE PURCHASER STATING THAT THE ARTICLE IS READY FOR COLLECTION IN STORE. THE PRICE PAID FOR THE ORDER WILL THEN BE FULLY REFUNDED TO THE PURCHASER.

WHEN COLLECTING THE PACKAGE, THE PURCHASER, HIS OR HER DESIGNATED AGENT OR THE RECIPIENT OF THE ORDER MUST SIGN THE SHIPPING NOTE FOR THE ORDER. THIS NOTE CONSTITUTES PROOF OF DELIVERY BY CELINE AND PROOF OF RECEIPT BY THE PURCHASER OR THE RECIPIENT OF THE ORDER REGARDING THE ARTICLES ORDERED. NO CHALLENGE RELATING TO THE DELIVERY ITSELF CAN BE MADE IF THE PACKAGE IS SHOWN AS HAVING BEEN DELIVERED, AS EVIDENCED BY THE RECORDS HELD BY CELINE.

 

7.2.2    DELIVERY TO AN ADDRESS

THE PACKAGE CONTAINING THE ARTICLES ORDERED AND PAID FOR IS HAND-DELIVERED IN PERSON TO THE EXACT ADDRESS PROVIDED WHEN THE ORDER WAS PLACED.

FOR SECURITY REASONS, CELINE WILL NOT PROCESS ANY ORDER FOR WHICH THE DELIVERY OR BILLING ADDRESS IS A HOTEL OR PO BOX.

CELINE OFFERS THE FOLLOWING DELIVERY METHOD: DHL STANDARD, BETWEEN 9 AM TO 12 PM, MONDAY TO FRIDAY.

THE PURCHASER IS NOTIFIED VIA EMAIL AND/OR SMS WHEN THE PACKAGE IS COLLECTED BY THE CARRIER AND GIVEN AN EXACT DELIVERY DATE.

IF THE DELIVERY IS IMPOSSIBLE DUE TO THE ABSENCE OF THE RECIPIENT AT THE PLACE OF DELIVERY, THE CARRIER WILL MAKE UP TO THREE ATTEMPTS TO DELIVER. IF THESE ATTEMPTS TO DELIVER FAIL AND THE PURCHASER CANNOT BE CONTACTED, THE ARTICLES WILL BE RETURNED TO THE STOCK AND THE ORDER WILL BE CANCELLED AND REFUNDED.

 

7.3    FAULTS, DEFECTS, DAMAGED PACKAGES

7.3.1    GENERAL PROVISIONS

THE PURCHASER OR RECIPIENT OF THE ORDER SHOULD CHECK THE APPEARANCE OF THE PACKAGE AND THE ARTICLES AT THE TIME OF DELIVERY.
 
IN THE EVENT OF A DEFECT CONCERNING THE PACKAGE (DAMAGED PACKAGE, OPENED PACKAGE, TRACES OF LIQUID, ETC.) OR THE ARTICLE(S) ORDERED (MISSING ARTICLE(S), DAMAGED ARTICLE(S)), THE PURCHASER OR RECIPIENT OF THE ORDER MUST THEN FOLLOW WHICHEVER OF THE PROCEDURES DESCRIBED BELOW (ARTICLES 7.3.2 AND 7.3.3. OF THESE GENERAL TERMS AND CONDITIONS OF SALE) APPLIES TO THE CONDITION OF THE ORDER OR MAY DECIDE NOT TO ACCEPT DELIVERY (IN WHICH CASE THE DELIVERYMAN WILL TAKE BACK THE PACKAGE). NO RECOURSE IS POSSIBLE AGAINST THE CARRIER OR CELINE UNLESS THE RELEVANT PROCEDURE HAS BEEN COMPLIED WITH. IN PARTICULAR, THE PURCHASER MAY NOT CLAIM ANY REFUND. THE PURCHASER OR RECIPIENT OF THE ORDER WILL ALSO BE UNABLE TO REQUIRE CELINE TO DELIVER THE ORDERED ARTICLES A SECOND TIME.

THE PURCHASER WILL THEN BE CONTACTED BY CUSTOMER SERVICE AS SOON AS POSSIBLE TO DISCUSS HIS/HER REFUSAL TO ACCEPT DELIVERY. IF THE TRANSPORT DEFECT IS CONFIRMED BY CUSTOMER SERVICE, THE ORDER WILL BE CANCELLED, AND THE FULL COST OF THE ARTICLES CONTAINED IN THE PACKAGE AND ALL DELIVERY CHARGES WILL BE REFUNDED TO THE PURCHASER.

THE PURCHASER OR RECIPIENT OF THE ORDER MAY ALSO CALL CUSTOMER SERVICE TO DISCOVER THE DETAILED METHODS APPLICABLE FOR RETURNING THE DAMAGED ARTICLE(S).

 

7.3.2    PROCEDURES TO BE FOLLOWED FOR DAMAGED PACKAGES

•    DELIVERY VIA “COLLECTION IN STORE”
THE PURCHASER (OR THE RECIPIENT OF THE ORDER) MAY REFUSE TO ACCEPT DELIVERY IF, WHEN COLLECTING THE PARCEL OR PACKAGE, HE OR SHE NOTICES A DEFECT (DAMAGE, PACKAGE OPENED, TRACES OF LIQUID, ETC.). IN THIS CASE, THE PARCEL OR PACKAGE IS THEN KEPT BY CELINE WHICH WILL NOTE THE DEFECT AND REFUND THE PURCHASER.
•    DELIVERY VIA DHL EXPRESS
IF THE PURCHASER (OR THE RECIPIENT OF THE ORDER) NOTES ANY DEFECT REGARDING THE PACKAGE (PACKAGE DAMAGED OR OPENED, TRACES OF LIQUID, ETC.), HE OR SHE MUST SET OUT DETAILED RESERVATIONS IN WRITING ON THE SHIPPING NOTE. THE RESERVATIONS NOTED BY THE RECIPIENT AT THE TIME OF DELIVERY CONSTITUTE EVIDENCE CONFIRMING THE EXISTENCE AND SCALE OF THE DAMAGE. THE PURCHASER (OR THE RECIPIENT OF THE ORDER) MUST TAKE CARE TO PROVIDE FULL AND PRECISE DETAILS IN THE WORDING (SIMPLY STATING “SUBJECT TO UNPACKING” IS CONSIDERED TO BE TOO GENERAL AND INACCURATE). THE PACKAGE MUST NOT BE OPENED.

THE PURCHASER MUST, WITHIN A MAXIMUM OF THIRTY (30) DAYS FOLLOWING RECEIPT OF THE PACKAGE IN QUESTION, NOTE THE ORDER NUMBER AND DELIVERY SLIP NUMBER SHOWN UNDER THE BAR CODE IN ORDER TO NOTIFY THE FAULT BY EMAIL OR TELEPHONE
(+61290709530 (TOLL FREE)) TO CUSTOMER SERVICE WHICH WILL THEN ORGANISE COLLECTION FROM THE PURCHASER (OR THE RECIPIENT OF THE ORDER) VIA DHL EXPRESS. AFTER THE 30- DAY TIME PERIOD, THE PURCHASER MAY STILL EXERCISE HIS/HER RIGHT TO REJECT PURSUANT TO ARTICLE 9 BELOW.

 

7.3.3    PROCEDURE TO BE FOLLOWED FOR MISSING OR DAMAGED ARTICLES

THE PURCHASER OR RECIPIENT OF THE ORDER MUST, WITHIN A MAXIMUM OF THIRTY (30) DAYS FOLLOWING RECEIPT OF THE PACKAGE, NOTIFY CUSTOMER SERVICE OF ANY MISSING OR DAMAGED ARTICLES BY TELEPHONE ON +61290709530(TOLL FREE). AFTER THE 30-DAY TIME PERIOD, THE PURCHASER MAY STILL EXERCISE HIS/HER RIGHT TO REJECT PURSUANT TO ARTICLE 9 BELOW.

CUSTOMER SERVICE MAY ASK FOR ALL INFORMATION RELATED TO THE IDENTITY OF THE PURCHASER OR RECIPIENT OF THE ORDER AND CARRY OUT ALL USEFUL VERIFICATIONS IN THIS CONTEXT.
 

7.4    DELIVERY DEADLINES

DELIVERY DEADLINES ARE CALCULATED FROM THE MOMENT OF RECEIPT OF ORDER CONFIRMATION VIA EMAIL.

DELIVERY DEADLINES FOR ORDERS SENT WITHIN MAINLAND AUSTRALIA AND TASMANIA ARE AS STATED WHEN THE ORDER IS PLACED. IN PARTICULAR, THESE TAKE INTO ACCOUNT THE TIME AT WHICH THE ORDER WAS PLACED AND BUSINESS DAYS IN THE COUNTRY OF DELIVERY. DURING THE CHRISTMAS AND NEW YEAR HOLIDAY PERIOD (FROM 23 NOVEMBER UNTIL 31 DECEMBER), DEADLINES MAY BE EXTENDED ON AN EXCEPTIONAL BASIS DUE TO HIGH LEVELS OF ACTIVITY FOR CARRIERS.

IN ANY CASE, DELIVERY DEADLINES SHALL NOT EXCEED THIRTY (30) DAYS FROM THE PLACING OF THE ORDER IF NO INFORMATION IS PROVIDED (INCLUDING AS TO NON-AVAILABILITY).

 

ARTICLE 8: RIGHT OF WITHDRAWAL AND RETURNING ARTICLES

THE PURCHASER HAS A RIGHT TO CHANGE ITS MIND AND TO WITHDRAW FROM THE CONTRACT.

THE PURCHASER MAY THEREFORE EXERCISE HIS OR HER RIGHT OF WITHDRAWAL, WITHOUT OBLIGATION TO PROVIDE REASONS FOR SUCH DECISION, UP TO FOURTEEN (14) DAYS AFTER DELIVERY OF THE ARTICLE IN QUESTION BY THE PURCHASER OR BY ANY THIRD PARTY DESIGNATED BY THE PURCHASER OTHER THAN THE CARRIER.

IF THE PURCHASER HAS ORDERED SEVERAL ARTICLES IN ONE SINGLE ORDER OR IF THE ARTICLES HAVE BEEN DELIVERED IN SEVERAL BATCHES, THE WITHDRAWAL PERIOD COMMENCES ONLY WHEN THE PURCHASER OR ANY THIRD PARTY DESIGNATED BY THE PURCHASER OTHER THAN THE CARRIER TAKES PHYSICAL POSSESSION OF THE FINAL ARTICLE OR OF THE FINAL PART OF THE DELIVERY.

THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR ORDERS RELATING TO:   

•    “MADE TO ORDER” GOODS PRODUCED IN ACCORDANCE WITH SPECIFICATIONS PROVIDED BY THE PURCHASER OR THAT ARE CLEARLY PERSONALISED; 

•    THE PROVISION OF GOODS WHICH ARE SEALED FOR REASONS RELATED TO HEALTH AND HYGIENE, WHERE THE SEAL HAS BEEN REMOVED BY THE PURCHASER FOLLOWING DELIVERY. FOR INSTANCE, FOR PERFUME PRODUCTS WHICH HAVE BEEN SEALED FOR HEALTH PROTECTION OR HYGIENE PURPOSES, THE SEAL ON THE CRYSTAL FILM COVERING THE PERFUME BOX MUST NOT HAVE BEEN BROKEN OTHERWISE YOU WILL NOT BE ABLE TO EXERCISE YOUR RIGHT OF WITHDRAWAL.

  •    FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.

IN ORDER TO NOTIFY ITS WITHDRAWAL DECISION, THE PURCHASER MAY (BUT DOES NOT HAVE TO) USE THE WITHDRAWAL FORM PROVIDED AT THE END OF THESE GENERAL TERMS AND CONDITIONS OF SALE, OR ANY OTHER STATEMENT DRAFTED IN UNAMBIGUOUS TERMS.

THIS REQUEST CAN BE SENT TO CUSTOMER SERVICE VIA EMAIL TO: [email protected] OR BY ANY OTHER DURABLE MEDIUM.

THE PURCHASER WILL THEN RECEIVE CONFIRMATION OF RECEIPT OF HIS OR HER REQUEST FOR WITHDRAWAL WHICH WILL BE SENT VIA EMAIL AND ACCOMPANIED BY A RETURN WAYBILL (ONE COPY IS ALSO TO BE FOUND IN THE PARCEL RECEIVED BY THE PURCHASER).

THE PURCHASER MUST RETURN THE PRODUCTS TO US AS SOON AS POSSIBLE AND MUST SEND THEM OFF WITHIN 14 DAYS OF THE DATE ON WHICH THE PURCHASER NOTIFIED US OF HIS/HER INTENTION TO CANCEL THE CONTRACT.

TO RETURN THE GOODS, THE PURCHASER MAY:   

•    USE THE COLLECTION SERVICE PROVIDED FOR FREE, FROM THE PLACE OF HIS/HER CHOICE (IN AUSTRALIA). FOR THIS PURPOSE, THE PURCHASER MUST CONTACT CUSTOMER SERVICE ON +61 290 709 530 TO AGREE ON AN APPOINTMENT (DATE) FOR THE COLLECTION OF THE ARTICLE(S) BY CELINE. NO COLLECTION WILL BE POSSIBLE IN ISLANDS FOR SOME PRODUCTS (SUCH AS PERFUME, PERFUME REFILL, CANDLE PRODUCTS).

•    RETURN THE ARTICLE(S) TO A CELINE STORE OPERATED BY CELINE IN AUSTRALIA, EXCLUDING DEPARTMENT STORES, OUTLETS AND AIRPORTS.

   

IN ALL CASES THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, COMPLETE (BOXES, ACCESSORIES, PROTECTION, LABELS, BOOKLETS, ETC.) AND ACCOMPANIED BY A COPY OF THE INVOICE OR THE EMAIL SENT BY PAYPAL AND CONFIRMING THE PAYMENT), IN ORDER TO COMPLETE THE RETURN.

PLEASE NOTE THAT THE STORE MAKING THE RETURN MUST OFFER THE SAME CATEGORY OF ARTICLES FOR SALE AS THE ONE THE RETURNED ARTICLE BELONGS.

FOR EXAMPLE, WOMEN READY-TO-WEAR COLLECTIONS CAN ONLY BE EXCHANGED IN STORES WHICH OFFER WOMEN READY-TO-WEAR FOR SALE.

CUSTOMISABLE REVERSIBLE BELTS CANNOT BE RETURNED PARTIALLY: YOU WILL NEED TO RETURN THE BUCKLE AND THE BELT STRAP.

IF THE PURCHASER DOES NOT WANT TO USE THE AFOREMENTIONED COLLECTION SERVICE PROVIDED FOR FREE, HE/SHE PAYS ALL COSTS INCURRED IN RETURNING THE ARTICLE.

THE PURCHASER WILL BE RESPONSIBLE FOR OBTAINING EVIDENCE OF THE RETURN.

THE ARTICLES TO BE RETURNED MUST BE SENT BY RECORDED DELIVERY OR VIA ANY OTHER METHOD THAT PROVIDES CONFIRMATION OF THE DATE, WITH THE COSTS AND RISKS ENTAILED IN THE RETURN BEING BORNE BY THE PURCHASER.

WE WILL REFUND THE PURCHASER EITHER WITHIN 14 DAYS OF OUR RECEIPT OF THE PRODUCTS.

DEPENDING ON THE PAYMENT METHOD USED, THE AMOUNTS PAID FOR THE ARTICLE(S) WILL BE REFUNDED BY BEING CREDITED TO THE PURCHASER CREDIT OR DEBIT CARD USED FOR THE PAYMENT, VIA PAYPAL OR VIA WIRE TRANSFER TO THE PURCHASER’S BANK ACCOUNT (AS APPLICABLE).

PLEASE NOTE THAT NO REFUNDS WILL BE GIVEN IN STORE.

IN ADDITION, FOR GIFTS, THE RIGHT OF WITHDRAWAL REMAINS EXCLUSIVELY WITH THE PURCHASER AND MAY NOT UNDER ANY CIRCUMSTANCES BE EXERCISED BY THE RECIPIENT OF THE GIFT.

YOU ARE RESPONSIBLE FOR ANY REDUCED VALUE OF THE ARTICLE RESULTING FROM HANDLING BY YOU BEYOND WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE ARTICLE [I.E. HANDLING IT ONLY AS YOU WOULD IN A RETAIL STORE.] WE MAY MAKE A DEDUCTION FROM THE REFUND FOR REDUCTION IN VALUE TO THE ARTICLE IF THAT REDUCTION IS THE RESULT OF UNNECESSARY HANDLING BY YOU.

 

 

ARTICLE 9: EXCHANGES

CELINE WISHES TO OFFER ITS PURCHASERS AN OPPORTUNITY TO EXCHANGE THE ARTICLES DELIVERED SUBJECT TO THE TERMS AND CONDITIONS DESCRIBED BELOW.

FOR ORDERS PLACED BY TELEPHONE WITH THE CUSTOMER SERVICE, NO EXCHANGE WILL BE POSSIBLE. 

FOR ONLINE ORDERS, AN EXCHANGE MADE IN A CELINE STORE WILL BE POSSIBLE ONLY FOR AN ARTICLE WHOSE PRICE IS EQUAL OR HIGHER, UNDER THE CONDITIONS SPECIFIED BELOW.

THE PURCHASER MAY WITHIN THIRTY (30) DAYS FOLLOWING THE DATE OF DELIVERY COME IN PERSON TO ONE OF THE CELINE STORES OPERATED BY CELINE IN AUSTRALIA, EXCLUDING DEPARTMENT STORES, OUTLETS AND AIRPORTS, WITH THE ARTICLES DELIVERED IN THEIR ORIGINAL PACKAGING, IN ITS/THEIR ORIGINAL CONDITION WITH COMPLETE CELINE LABELS (BOXES, ACCESSORIES, PROTECTION LABELS, BOOKLETS, ETC.) AND ACCOMPANIED BY A COPY OF THE INVOICE AND BANK CARD USED TO MAKE THE PURCHASE (OR THE EMAIL SENT BY PAYPAL AND CONFIRMING THE PAYMENT), IN ORDER TO COMPLETE THE EXCHANGE.

PLEASE NOTE THAT THE STORE MAKING THE EXCHANGE MUST OFFER THE CATEGORY OF ARTICLES FOR SALE AS THAT TO WHICH THE ARTICLE FOR EXCHANGE BELONGS. FOR EXAMPLE, WOMEN READY-TO-WEAR COLLECTIONS CAN ONLY BE EXCHANGED IN STORES WHICH OFFER WOMEN READY-TO-WEAR FOR SALE.

YOU ARE RESPONSIBLE FOR ANY REDUCED VALUE OF THE ARTICLE RESULTING FROM HANDLING BY YOU BEYOND WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE ARTICLE [I.E. HANDLING IT ONLY AS YOU WOULD IN A RETAIL STORE. WE MAY MAKE A DEDUCTION FROM THE REFUND FOR LOSS IN VALUE TO THE ARTICLE IF THAT LOSS IS THE RESULT OF UNNECESSARY HANDLING BY YOU.

FOR ARTICLES PRODUCTS WHICH HAVE BEEN SEALED (PERFUMES, CANDLES, ETC.), THESE MUST BE RETURNED IN THEIR ORIGINAL UNDAMAGED PACKAGING (THE SEAL ON THE CRYSTAL FILM COVERING THE ARTICLE BOX MUST NOT HAVE BEEN BROKEN). IF NOT, THE PURCHASER WILL NOT BE ABLE TO EXCHANGE THE ARTICLE.

BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED. 
 
CUSTOMISABLE REVERSIBLE BELTS CANNOT BE EXCHANGED OR RETURNED PARTIALLY: YOU WILL NEED TO RETURN THE BUCKLE AND THE BELT STRAP. 
 
THE EXCHANGE RESULTS IN THE TERMINATION OF THE INITIAL SALE. PAYMENT IN RELATION TO THE NEW SALE WILL BE MADE VIA OFFSETTING AGAINST THE VALUE OF THE PREVIOUS SALE.

PLEASE NOTE THAT, FOR GIFTS, THE OPTION TO EXCHANGE CAN BE EXERCISED BY THE RECIPIENT OF THE GIFT, IT BEING UNDERSTOOD THAT NO REPAYMENT CAN BE MADE IN FAVOUR OF THE RECIPIENT OF THE GIFT AND IF THE INITIAL ARTICLE IS EXCHANGED WITH AN ARTICLE MORE EXPENSIVE, THE PRICE DIFFERENCE WILL BE PAID BY THE RECIPIENT OF THE GIFT.

IN THE CONTEXT OF THE COMMERCIAL POLICY ON EXCHANGES PROPOSED PURSUANT TO THIS ARTICLE, CELINE RESERVES THE RIGHT TO REFUSE AN EXCHANGE AFTER TWO (2) SUCCESSIVE REQUESTS.

 

ARTICLE 9: COMPLIANCE - WARRANTY - CUSTOMER SERVICE

CELINE WILL DELIVER ARTICLES COMPLIANT WITH THE CONTRACT AND FREE FROM NONCONFORMITY UPON DELIVERY I.E. THE ARTICLES WILL BE AS DESCRIBED, FIT FOR PURPOSE, OF SATISFACTORY QUALITY. IF THE ARTICLES DO NOT COMPLY WITH THESE REQUIREMENTS THE CONSUMER HAS CERTAIN LEGAL RIGHTS:

 

9.1    SHORT-TERM RIGHT TO REJECT

IF THE ARTICLES DO NOT MEET THE REQUIREMENTS ABOVE AND THE FAILURE TO MEET THE REQUIREMENTS REFLECT A MAJOR FAILURE (AS UNDERSTOOD UNDER THE AUSTRALIAN CONSUMER LAW), THE CONSUMER IS ENTITLED TO EITHER REPLACE OR REPAIR THEM (SEE ARTICLE 9.2) OR REJECT THEM WITHIN A REASONABLE PERIOD FOLLOWING PURCHASE. THE RIGHT DOES NOT APPLY IF THE ONLY BREACH RELATES TO INSTALLATION.

IF A CONSUMER REJECTS THE ARTICLES, HE/SHE CAN RETURN THEM AND CLAIM A FULL REFUND. A REFUND SHALL BE GIVEN WITHOUT UNDUE DELAY AND IN ANY EVENT WITHIN FOURTEEN (14) DAYS OF CELINE AGREEING THAT THE CONSUMER IS ENTITLED TO A REFUND.

 

9.2    REPAIR

IF THE ARTICLES DO NOT MEET THE REQUIREMENTS ABOVE BUT DO NOT REPRESENT A MAJOR FAILURE, HE/SHE WILL BE ENTITLED IN THE FIRST INSTANCE TO CLAIM A REPAIR. WHERE A REPAIR IS CLAIMED, CELINE SHALL DO THIS AT NO COST TO THE CONSUMER, WITHIN A REASONABLE TIME AND WITHOUT CAUSING SIGNIFICANT INCONVENIENCE.

 

9.3    PRICE REDUCTION & THE FINAL RIGHT TO REJECT

IF THE REMEDIES OF REPAIR OR REPLACEMENT ARE NOT AVAILABLE (I.E. IMPOSSIBLE OR DISPROPORTIONATE FROM THE OUTSET) OR FAIL AS SET OUT ABOVE, THE CONSUMER CAN CHOOSE WHETHER TO KEEP THE ARTICLES AND CLAIM FOR A REDUCTION IN PRICE OR TO REJECT THEM.

A PRICE REDUCTION SHALL BE AN APPROPRIATE AMOUNT, DEPENDING ON ALL THE CIRCUMSTANCES. IT CAN BE ANY AMOUNT UP TO THE WHOLE PRICE.
 
IF THE CONSUMER REJECTS THE ARTICLES, HE/SHE IS ENTITLED TO A REFUND BUT THIS MAY BE REDUCED TO TAKE ACCOUNT OF ANY USE THE CONSUMER HAS HAD FROM THE ARTICLES BUT NO REDUCTION SHALL BE MADE: (A) ONLY BECAUSE CELINE HAS DELAYED COLLECTING THE ARTICLES OR (B) IF THE ARTICLES IS REJECTED WITHIN SIX (6) MONTHS OF DELIVERY

.

9.4    THE BURDEN OF PROOF

OTHER THAN IN THE CASE OF THE SHORTTERM RIGHT TO REJECT, IF THE DEFECT IS DISCOVERED WITHIN SIX (6) MONTHS OF DELIVERY, IT IS ASSUMED THAT THE FAULT WAS THERE AT THE TIME OF DELIVERY UNLESS CELINE CAN PROVE OTHERWISE OR THIS ASSUMPTION IS INCONSISTENT WITH THE CIRCUMSTANCES (E.G. OBVIOUS MISUSE).

IF THE DEFECT IS DISCOVERED AFTER SIX (6) MONTHS OF DELIVERY, OR IN THE CASE OF THE SHORT TERM RIGHT TO REJECT, THE CONSUMER HAS TO PROVE THE DEFECT WAS THERE AT THE TIME OF DELIVERY. SOME DEFECTS DO NOT BECOME APPARENT UNTIL WELL AFTER DELIVERY, AND IN THOSE CASES, IT IS ENOUGH FOR THE CONSUMER TO PROVE THAT THERE WAS AN UNDERLYING OR HIDDEN DEFECT AT THAT TIME.

 

9.5    EXCEPTIONS

A CONSUMER CANNOT CLAIM A REMEDY IN THE FOLLOWING CASES: (A) FOR DEFECTS THAT ARE BROUGHT TO HIS/HER ATTENTION BEFORE THE SALE OR IF HE/SHE EXAMINES THE ARTICLES BEFORE PURCHASE AND ANY DEFECTS SHOULD HAVE BEEN OBVIOUS; (B) FOR DAMAGE HE/SHE CAUSES; (C) IF HE/SHE SIMPLY CHANGES THEIR MIND ABOUT WANTING THE ARTICLES; (D) IF HE/SHE CHOSE THE ARTICLES FOR A PURPOSE THAT IS NEITHER OBVIOUS NOR MADE KNOWN TO CELINE AND THE ITEM IS SIMPLY UNSUITABLE FOR THAT PURPOSE; AND (E) FAULTS THAT APPEAR AS A RESULT OF FAIR WEAR AND TEAR.

 

9.6    TIME LIMITS

A CONSUMER CAN EXPECT THE ARTICLES NOT TO FAIL PREMATURELY, EVEN IF THE REASONABLE LIFE EXPECTANCY IS SEVERAL YEARS. HOWEVER, A CONSUMER CANNOT NORMALLY BRING A CLAIM TO COURT MORE THAN THE STATUTORY TIME LIMIT AFTER THE BREACH OF CONTRACT (USUALLY THE DATE OF DELIVERY IN A CONTRACT FOR THE SALE OF GOODS). THIS DOES NOT MEAN ALL GOODS HAVE TO LAST THIS LENGTH OF TIME, BUT THIS IS THE TIME LIMIT THAT THE LAW GIVES A CONSUMER TO TAKE LEGAL ACTION.

 

9.7    YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

YOU HAVE RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS OF SALE EXCLUDES OR LIMITS THESE RIGHTS. IF YOUR ITEM IS NOT AS DESCRIBED, DAMAGED, OR FAULTY, YOU ARE ENTITLED TO EXERCISE YOUR RIGHT TO REFUND, OR GET A REPAIR OR REPLACEMENT IN ACCORDANCE WITH YOUR LEGAL RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW. IF YOU HAVE ANY QUESTIONS OR COMPLAINTS ABOUT YOUR ITEM, PLEASE CONTACT THE CELINE CUSTOMER SERVICE BY TELEPHONE: +61290709530 (TOLL FREE) OR VIA THE WEBSITE USING THE FORM “CONTACT”, PROVIDING AN ORDER NUMBER IF APPLICABLE.

 

ARTICLE 10: CLAIMS – INFORMATION

FOR ANY INFORMATION, CLAIM OR QUESTION RELATING TO THE TERMS AND CONDITIONS OF SALE ESTABLISHED BY CELINE OR TO THE ARTICLES THEMSELVES, PURCHASERS SHOULD
 
CONTACT THE CELINE CUSTOMER SERVICE BY TELEPHONE: 1800 319 868 (TOLL FREE) OR VIA THE WEBSITE USING THE FORM “CONTACT”, PROVIDING AN ORDER NUMBER IF APPLICABLE.

 

ARTICLE 11: PROTECTION OF PERSONAL DATA

CELINE GATHERS PERSONAL DATA RELATING TO THE PURCHASER AND, IF APPLICABLE, TO THE RECIPIENT OF THE ORDER. THE END PURPOSE, RECIPIENTS AND CONDITIONS UNDER WHICH CELINE GATHERS AND PROCESSES PERSONAL DATA ARE SET OUT IN THE PRIVACY AND PERSONAL DATA PROTECTION POLICY AND THE COOKIE POLICY.

 

ARTICLE 12: RETENTION OF OWNERSHIP

CELINE RETAINS FULL AND ENTIRE OWNERSHIP OF ALL ARTICLES SOLD UP UNTIL THE PAYMENT IN FULL HAS BEEN PROCESSED, INCLUDING THE AMOUNT IN PRINCIPAL, EXPENSES, TAXES AND MANDATORY DUTIES.

 

ARTICLE 13: INTELLECTUAL PROPERTY RIGHTS

THE TRADE MARK “CELINE” TOGETHER WITH ALL TRADEMARKS, FIGURATIVE OR OTHER, AND, MORE GENERALLY, ALL OTHER BRANDS, ILLUSTRATIONS, IMAGES AND LOGOS FEATURED ON CELINE ARTICLES, THEIR ACCESSORIES OR PACKAGING, WHETHER PROTECTED BY COPYRIGHT OR NOT, ARE AND SHALL REMAIN THE EXCLUSIVE PROPERTY OF THE COMPANY CELINE. ANY REPRODUCTION, WHETHER TOTAL OR PARTIAL, MODIFICATION OR USE MADE OF SUCH TRADEMARKS, ILLUSTRATIONS, IMAGES AND LOGOS, FOR ANY REASON WHATSOEVER AND ON ANY SUPPORT WHATSOEVER, MADE WITHOUT EXPRESS PRIOR CONSENT FROM CELINE, IS STRICTLY PROHIBITED. ALSO PROHIBITED IS ANY COMBINATION OR CONJUNCTION WITH ANY OTHER TRADEMARK, SYMBOL, LOGO AND, MORE GENERALLY, ANY DISTINCTIVE MARK INTENDED TO CREATE A COMPOSITE LOGO. THIS IS ALSO THE CASE FOR ANY COPYRIGHT, DESIGNS AND PATENTS WHICH ARE THE PROPERTY OF CELINE.

THE USE OF ALL OR PART OF THE WEBSITE, PARTICULARLY VIA DOWNLOADING, REPRODUCTION, COMMUNICATION OR REPRESENTATION, FOR ANY PURPOSES OTHER THAN PERSONAL AND PRIVATE USE FOR NON-COMMERCIAL PURPOSES, IS STRICTLY PROHIBITED. ANY PERSON WHO BREACHES THESE PROVISIONS IS THEN EXPOSED TO THE SANCTIONS DEFINED BY APPLICABLE LAW AND, PARTICULARLY, TO THE PROVISIONS REGARDING BREACH OF COPYRIGHT AND OF TRADEMARK RIGHTS, AND IN RELATION TO CIVIL LIABILITY.

EXPRESS PRIOR AUTHORISATION MUST BE OBTAINED FROM US IN WRITING FOR THE CREATION OF HYPERTEXT LINKS TO ANY ONE OF THE PAGES OR COMPONENT PARTS OF THE WEBSITE. SUCH AUTHORISATION MAY BE REVOKED AT ANY TIME. WEBSITES CONTAINING A HYPERTEXT LINK REDIRECTING TO THE ON-LINE STORE OR TO WHICH THE ON-LINE STORE COULD ITSELF LINK ARE NOT UNDER THE CONTROL OF CELINE AND CELINE THEREFORE DECLINES ALL LIABILITY (PARTICULARLY AS PUBLISHER) CONCERNING ACCESS TO AND THE CONTENT OF SUCH WEBSITES.

 

ARTICLE 14: SIGNATURE AND EVIDENCE

CELINE ACTS TO ENSURE THAT A HIGH LEVEL OF SECURITY IS GUARANTEED IN RELATION TO THE PERSONAL INFORMATION OF ITS CUSTOMERS, HOWEVER THE PURCHASER ALSO HAS A ROLE TO PLAY IN THE PROTECTION OF HIS OR HER PERSONAL DATA. IN PARTICULAR, THE PURCHASER MUST KEEP HIS OR HER ON-LINE TRANSACTIONS SECURE BY, FOR EXAMPLE, NEVER DISCLOSING IDENTIFIERS (THE PURCHASER’S EMAIL ADDRESS) AND/OR PASSWORDS TO ANYONE AND BY CHANGING PASSWORDS ON A REGULAR BASIS. THE PURCHASER MAYBE HELD LIABLE WITH REGARD TO THE DISCLOSURE OF ANY INFORMATION CONCERNING THE
 
PURCHASER TO ANY INDIVIDUAL HAVING USED THE PURCHASER’S IDENTIFIER (EMAIL ADDRESS) AND/OR PASSWORD IF THE PURCHASER HAS NOT TAKEN REASONABLE CARE. SO, THE PURCHASER MUST INFORM CELINE IMMEDIATELY IF HE OR SHE BECOMES AWARE OF ANY
THIRD-PARTY GAINING ACCESS TO HIS OR HER PASSWORDS OR OTHER MISUSE. OTHERWISE, THE USE OF THE PURCHASER’S IDENTIFIER (HIS OR HER EMAIL ADDRESS) AND/OR PASSWORD MAY BE TAKEN AS PROOF OF IDENTITY AND RENDER THE CORRESPONDING AMOUNTS DUE, ONCE THE ORDER HAS BEEN VALIDATED AND PROVISION OF A CREDIT OR DEBIT CARD NUMBER AND THE FINAL VALIDATION OF THE ORDER MAY BE TAKEN AS EVIDENCE OF ACCEPTANCE OF THE SAID ORDER AND RENDER DUE THE AMOUNTS COMMITTED BY THE ENTRY OF THE ARTICLES MAKING UP THE ORDER. THE AUTOMATED REGISTERS SAVED IN THE IT SYSTEMS OF CELINE AND ITS PARTNERS WILL BE CONSIDERED AS EVIDENCE PROVING THE COMMUNICATIONS, ORDERS AND PAYMENTS MADE BY AND BETWEEN THE PARTIES.

 

ARTICLE 15: FORCE MAJEURE

THE PERFORMANCE BY CELINE OF ALL OR PART OF ITS OBLIGATIONS WILL BE SUSPENDED UPON THE OCCURRENCE OF AN EVENT OF FORCE MAJEURE SUCH AS EXTREME WEATHER, TERRORISM, STRIKES OR OTHER CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL WHICH WOULD IMPEDE OR DELAY SUCH PERFORMANCE.

CELINE WILL INFORM THE PURCHASER OF THE OCCURRENCE OF ANY SUCH EVENT WITHIN SEVEN (7) DAYS. SHOULD THIS SUSPENSION CONTINUE FOR MORE THAN FIFTEEN (15) DAYS, THE PURCHASER WOULD THEN HAVE THE OPTION TO TERMINATE ANY OUTSTANDING ORDERS, AND A REFUND WOULD THEN BE PAID TO THE PURCHASER.

 

ARTICLE 16: DISPUTES - APPLICABLE LAW

THESE GENERAL TERMS AND CONDITIONS OF SALE ARE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF NEW SOUTH WALES, AUSTRALIA. THIS CHOICE OF LAW HAS NO EFFECT ON YOUR RIGHT TO PROTECTION UNDER THE APPLICABLE CONSUMER PROTECTION LAWS OF YOUR COUNTRY OF RESIDENCE.

IF NO AMICABLE SOLUTION CAN BE REACHED, ALL DISPUTES POTENTIALLY GENERATED BY THE GENERAL TERMS AND CONDITIONS OF SALE SHALL BE SUBMITTED TO THE JURISDICTION OF THE COMPETENT COURTS IN ACCORDANCE WITH APPLICABLE LAW: YOU OR WE MAY REFER THE CASE TO THE COURTS WHERE YOU ARE RESIDENT IN AUSTRALIA.

IF EITHER PARTY DECIDES NOT TO TAKE ACTION AGAINST THE OTHER PARTY IN THE EVENT OF A BREACH OF ANY ONE OF ITS OBLIGATIONS SET OUT WITHIN THESE GENERAL TERMS AND CONDITIONS OF SALE, THIS MAY NOT BE INTERPRETED FOR THE FUTURE AS A WAIVER OF THE OBLIGATION IN QUESTION.

THE AUSTRALIAN COMPETITION AND CONSUMER COMMISSION PROVIDES INFORMATION ABOUT CONSUMER RIGHTS AND PROTECTIONS THAT APPLY IN AUSTRALIA
AT HTTPS://WWW.ACCC.GOV.AU/CONSUMERS.