FAQ - COVID-19

STORE REOPENINGS

WE HAVE TAKEN ALL PRECAUTIONARY MEASURES TO ENSURE YOU HAVE A SAFE AND PLEASANT IN-STORE OR CURBSIDE EXPERIENCE.

IF YOU PLAN TO VISIT A CELINE STORE, WE RECOMMEND CHECKING THE LATEST HOURS OF OPERATION IN OUR STORE LOCATOR.

PLEASE CLICK HERE TO GET STARTED.

 

SHIPPING OPTIONS
FOR E-COMMERCE, WE CONTINUE TO OFFER COMPLIMENTARY EXPEDITED SHIPPING. PLEASE CLICK HERE FOR DETAILS.

 

RETURNS & EXCHANGES
FOR ONLINE ORDERS, OUR RETURN WINDOW CURRENTLY REMAINS AT 14 DAYS FROM DELIVERY DATE. NO EXCHANGES. PLEASE CLICK HERE FOR DETAILS.

 

SAFETY MEASURES
To ensure the safety of our clients and teams, we have increased social distancing in all areas, in accordance with medical guidelines. Our ecommerce workstations, warehouse and any space occupied by our personnel undergo regular cleanings. All deliveries adhere to strict hygiene rules that minimize personal contact.

 

CONTACT US
FOR ADDITIONAL INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE CENTER AT +44 20 7660 2253, FROM MONDAY TO SATURDAY, 9 AM TO 6 PM, CENTRAL EUROPEAN TIME.
YOU CAN ALSO EMAIL US AT CLIENTSERVICE.CA@CELINE.COM. A CELINE ADVISOR WILL RESPOND TO YOU WITHIN 24 HOURS, FROM MONDAY TO SATURDAY.