ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE FREE STANDING STORES IN THE UNITED STATES WITHIN 14 DAYS FROM DELIVERY.
EXCHANGES ACCEPTED IN-STORE ONLY.
Items purchased from CELINE.com can be returned for a full refund at no charge to CELINE.com or any CELINE free standing boutique in the United States. Return merchandise must be postmarked or returned to a CELINE boutique within 14 days from the date of delivery. Shipping costs incurred upon order placement are non-refundable.
Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer.
Returning by mail to CELINE.com:
Complete the return form included in your order and select a reason code for item(s) being returned. Return merchandise without this form will be sent back to the customer.
Carefully repack your item(s) as they were delivered to you (with protective wrapping, pillows, etc) to prevent product damage in transit. Fragrance returns must be mailed to Celine in the original shipping box, with all original shipping stickers on the package, and using the pre-paid ground shipping label in your order. To prevent delays with your return processing, please also remove all existing shipping labels from the parcel. Celine will be unable to give refunds on items not returned in perfectly sellable condition. To prevent delays with your return processing, please also remove all existing shipping labels from the parcel.
Paste the pre-paid return shipping label on your parcel. If a return label was not enclosed, please contact us. CELINE is not liable for goods returned using any method other than our pre-paid return shipping label.
Drop off the package at a UPS location.
Returning to a CELINE boutique:
Bring your online purchase and return form to a CELINE free standing boutique. The return form is required to process in-store returns. To find the store nearest you, use our store locator.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
PayPal purchases must be returned exclusively to CELINE.com.
EXCHANGES:
CELINE.com cannot accommodate exchanges at this time. To exchange an item purchased online:
Bring your online purchase and return form to a CELINE free standing boutique. The return form is required to process in-store returns and exchanges. To find the store nearest you, use our store locator. Online purchases may not be returned or exchanged at CELINE department stores or other wholesale distributors.
Return the item(s) via mail for a refund by using the return instructions in your shipment and place a new order on CELINE.com. Please note that new orders are subject to merchandise availability. PayPal purchases must be returned exclusively to CELINE.com and cannot be exchanged.
Fragrance exchanges are accepted only in some free-standing stores. The Purchaser should (i) contact CELINE Client Service Center about stores that accept fragrances exchanges or (ii) return his or her fragrance by mail as indicated above (in the original shipping box, with all original shipping stickers on the package, and using the pre-paid ground shipping label enclosed in the order) and place a new fragrance order.
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