ORDER BY 12/18 FOR DELIVERY BY 12/24  |  COMPLIMENTARY NEXT DAY SHIPPING  |  HOLIDAY EXTENDED RETURN POLICY  |  CONTACT US +1 833 847 4860

FAQ - COVID-19

COVID-19

  • STORE REOPENINGS

    WE HAVE TAKEN ALL PRECAUTIONARY MEASURES TO ENSURE YOU HAVE A SAFE AND PLEASANT IN-STORE OR CURBSIDE EXPERIENCE.


    IF YOU PLAN TO VISIT A CELINE STORE, WE RECOMMEND SCHEDULING AN APPOINTMENT IN ADVANCE. YOU MAY DO THIS BY

     

    1/ CALLING THE STORE DURING OPEN HOURS. OUR MOST UP-TO-DATE HOURS CAN BE FOUND IN OUR STORE LOCATOR, BY SEARCHING FOR YOUR NEAREST CELINE STORE, CLICKING ON “SEE MORE DETAILS” AND SCROLLING TO THE END OF THE PAGE TO VIEW OUR HOURS OF OPERATION. (CLICKING “SEE MORE DETAILS” FOR EACH STORE LOCATION WILL DISPLAY THE STORE’S ACTUAL HOURS OF OPERATION, EVEN IF THE STORE APPEARS LISTED AS “CLOSED”.)


    2/ OR BY USING OUR “REQUEST AN APPOINTMENT” FEATURE IN OUR STORE LOCATOR, BY SEARCHING FOR YOUR NEAREST CELINE STORE, CLICKING ON “SEE MORE DETAILS”, AND CLICKING “REQUEST AN APPOINTMENT”.


    PLEASE CLICK HERE TO GET STARTED.

     

    SHIPPING OPTIONS
    WE CONTINUE TO OFFER COMPLIMENTARY OVERNIGHT AND EXPRESS (2-DAY) SHIPPING. PLEASE CLICK HERE FOR DETAILS.

     

    RETURNS & EXCHANGES
    OUR RETURN WINDOW CURRENTLY REMAINS AT 14 DAYS FROM DELIVERY DATE. EXCHANGES IN STORE ONLY. HOLIDAY SEASON EXCLUSIVE: ORDERS PLACED FROM NOVEMBER 16TH TO DECEMBER 21ST ARE ELIGIBLE FOR COMPLEMENTARY RETURN IF POSTMARKED OR RETURNED TO STORE BY JANUARY 8TH. PLEASE CLICK HERE FOR DETAILS.

     

    SAFETY MEASURES
    To ensure the safety of our clients and teams, we have increased social distancing in all areas, in accordance with medical guidelines. Our ecommerce workstations, warehouse and any space occupied by our personnel undergo regular cleanings. All deliveries adhere to strict hygiene rules that minimize personal contact.

     

    CONTACT US
    FOR ADDITIONAL INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE CENTER AT +1 833 847 4860, FROM MONDAY TO FRIDAY, 10 AM TO 7 PM, EASTERN TIME.
    YOU CAN ALSO EMAIL US AT CLIENTSERVICE.US@CELINE.COM. A CELINE ADVISOR WILL RESPOND TO YOU WITHIN 24 HOURS, FROM MONDAY TO FRIDAY.

     

CONTACT

+1 833 847 4860

Mon - Fri 10AM to 7PM (Eastern time)

Excluding holidays