ORDER TRACKING

Enter your Order Number to view your order history and delivery status. Newly placed orders may take several minutes to appear.

ORDERS MAY TAKE AT LEAST 1-3 BUSINESS DAYS TO PROCESS BEFORE SHIPMENT. DURING HOLIDAYS AND PEAK PERIODS, PLEASE EXPECT LONGER PROCESSING TIMES. ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS WHICH MAY FURTHER DELAY DELIVERY. ESTIMATED DELIVERY TIMES BEGIN ONCE YOUR ORDER HAS BEEN SHIPPED AND YOU HAVE RECIEVED A SHIPPING CONFIRMATION.

ALL ORDERS REQUIRE A SIGNATURE UPON DELIVERY.

- STANDARD: FREE, DELIVERS IN UP TO 7-9 BUSINESS DAYS FOLLOWING YOUR SHIPPING CONFIRMATION EMAIL.

- EXPRESS: FREE, DELIVERS IN UP TO 2-3 BUSINESS DAYS FOLLOWING YOUR SHIPPING CONFIRMATION EMAIL.

- NEXT DAY: FREE, DELIVERS IN 1-2 BUSINESS DAYS FOLLOWING YOUR SHIPPING CONFIRMATION EMAIL.

- IN-STORE PICKUP or CLICK AND COLLECT: UP TO 3 BUSINESS DAYS

- SAME DAY IN-STORE PICKUP (SELECT STORES): ORDERS PLACED BEFORE 12PM LOCAL TIME WILL BE FULFILLED BY 2PM LOCAL TIME THAT SAME DAY.

*IF YOUR ZIP CODE IS NOT ELIGIBLE FOR NEXT DAY SHIPPING, YOUR ORDER WILL BE SHIPPED VIA COMPLIMENTARY STANDARD SHIPPING. ORDERS CANNOT BE SHIPPED TO UPS PICK UP POINTS. ALL FRAGRANCES ARE SHIPPED VIA STANDARD DELIVERY.
*STOCK MAY BE LIMITED; AN ORDER CONFIRMATION DOES NOT GUARANTEE STOCK AVAILABILITY.
All Celine.com purchases require a signature upon delivery. For security purposes, we are unable to ship orders without a signature requirement and/or redirect packages to pick up points.

If you are unable to sign for your package, a total of three delivery attempts will be made. Following these attempts, the package will automatically be returned to sender. For issues with your delivery, please contact Client Services.
You may pick up your order in-store at select CELINE locations. If a CELINE boutique near you offers in-store collection services or same day in-store collections services, it will be displayed as a shipping option when you complete your order. Please allow up to 3 business days for your order to be ready.

For same day click and collect services, orders placed before 12PM local time may be fulfilled by 2PM local time that same day (available at select locations). For both pick up in-store and same day pick up, an email confirmation will be sent when your order is ready. Stock may be limited, placing an order does not guarantee your items will be available.

TO PICK UP YOUR ORDER, YOU WILL NEED:
YOUR ORDER CONFIRMATION EMAIL AND VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION

IF A REPRESENTATIVE IS PICKING UP YOUR ORDER, THEY WILL NEED:
YOUR ORDER CONFIRMATION EMAIL AND DESIGNATED PICK UP RECIPIENT'S VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION

YOUR ORDER WILL BE HELD IN-STORE FOR 15 DAYS. IF NOT PICKED UP, YOUR ORDER WILL BE CANCELLED AND ORIGINAL PAYMENT METHOD WILL BE REFUNDED.
CELINE ships to the 50 states and the District of Columbia. We are unable to ship to Puerto Rico, Guam, APO/DPO/FPO addresses, other US territories, freight forwarders, PO Boxes, UPS Pick up points, hotels or campuses at this time. All orders are shipped by UPS.

For special delivery locations, please contact our Client Services before placing an order.
All orders will be delivered in a signature CELINE box, with the exception of HAUTE PARFUMERIE PRODUCTS (fragrances, candles, etc), beauty, bath & body, Panier or raffia products, and bulky items.