FAQ - Shipping & tracking

Shipping & tracking

Enter your Order Number to view your order history and delivery status. Newly placed orders may take several minutes to appear.
  • ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

     

    ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

     

    ORDERS MAY TAKE UP TO 5-7 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.

     

    ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.

     
    ADULT SIGNATURE IS REQUIRED ON ALL SHIPMENTS.

     

    FOR ASSISTANCE, CONTACT US AT +1(833) 847-4860 OR CLIENTSERVICE.US@CELINE.COM.

     

    EXPRESS DELIVERY

    FEE: FREE
    LEAD TIME:  UP TO 5-7 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
     

    NEXT DAY

    FEE: FREE
    LEAD TIME: 1-2 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
    EXCEPTIONS: IF YOUR ZIP CODE IS NOT ELIGIBLE FOR NEXT DAY SHIPPING, YOUR ORDER WILL BE SHIPPED VIA COMPLIMENTARY STANDARD SHIPPING AND YOU WILL BE REFUNDED THE NEXT DAY SHIPPING FEE.
     

    IN-STORE PICKUP

    FEE: FREE
    LEAD TIME: UP TO 3 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.
     

     

      IF YOU, THE PURCHASER, ARE PICKING UP YOUR ORDER YOURSELF, YOU WILL NEED:
    1. THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
    2. A VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
    3. THE ORDER CONFIRMATION EMAIL.
       

     

      IF A REPRESENTATIVE IS PICKING UP YOUR ORDER, THEY WILL NEED:
    1. THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
    2. THE PURCHASER’S VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
    3. THE REPRESENTATIVE’S OWN VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION
    4. THE ORDER CONFIRMATION EMAIL.
       


    YOUR ORDER WILL BE HELD IN-STORE FOR 15 DAYS. IF NOT PICKED UP, IT WILL BE RETURNED TO OUR STOCK AND YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED.

     

  • CÉLINE US ships to the 50 states and the District of Columbia. We do not ship to Puerto Rico, Guam, APO/DPO/FPO addresses, other US territories, freight forwarders, PO Boxes, hotels or campuses at this time. All orders are shipped by UPS..
    For delivery to a hotel, please contact our Client Service before placing an order.

  • For security reasons, all Celine.com purchases require an adult (at least 21 years of age) signature upon delivery. All orders, except for concierge deliveries, are shipped by UPS.

     

    If you are not available to sign for your package, the driver will make a total of three delivery attempts on three consecutive business days. Following these attempts, the package will automatically return to sender.

     

  • You can pick up your order in-store at selected CELINE locations.
    If a CELINE boutique near you offers in-store collection services, it will be displayed as a Click & Collect shipping option when you shop on CELINE.com.

  • Please collect your order within 15 days or we will cancel your order and refund your original payment method.

  • Most of our products are eligible to be collected in store.
    Depending on inventory, some items may not be available for in-store pickup at the time that you select the "Click & Collect" option.

  • AT CHECKOUT, YOU WILL HAVE THE OPTION TO INCLUDE A PERSONALIZED GIFT MESSAGE IN YOUR ORDER. ALL GIFT ORDERS COME WITH COMPLIMENTARY GIFT WRAP AND THEY OMIT THE PRICE FROM THE ORDER RECEIPT. ​ A GIFT POUCH IS INCLUDED FOR HAUTE PARFUMERIE PRODUCTS (FRAGRANCES, CANDLES, BATH & BODY…), ALL OTHER CATEGORIES INCLUDES SIGNATURE CELINE BOX GIFT WRAPPED.

    IF YOU ARE PICKING UP YOUR GIFT ORDER IN STORE, PLEASE ASK FOR GIFT WRAPPING IN THE STORE UPON COLLECTION.​

  • Updates on your order status will be sent to you by email.
    You may also track your order online by logging into your Celine account.


    For more information, please contact our Client Service.

  • After placing your order, you will receive a confirmation email notifying you that your order has been placed.
    At this time, the order status in your account is "Submitted".


    Some orders require additional validation.
    Once your order has been approved, its status in your account changes to "Confirmed".


    As your order is being prepared, its status changes to "In Preparation".


    When your order is ready to be shipped or picked up in-store, you will receive an email confirmation and an invoice.
    Depending on your preferred shipping method, the status of your order changes to "Home Delivery: Shipped" or "Click & Collect: Ready for Collection".


    Once your order has been delivered or picked up in-store, you will receive an email confirmation and an invoice.
    The order status in your account changes to "Delivered" or "Collected".

  • You can proceed with making a return or CLIENT SERVICE.
  • HAUTE PARFUMERIE PRODUCTS (FRAGRANCES, CANDLES, BATH & BODY…). IN THE CASE OF A GIFT, A SIGNATURE POUCH IS INCLUDED.

CONTACT

+1 833 847 4860

Mon - Fri 9AM to 9PM (Eastern time)

EXCLUDING HOLIDAYS