RETURN | CELINE

Items purchased from CELINE.com may be returned for a full refund to CELINE.com or any free standing CELINE boutique (not including department stores) within the United States, 14 days from the date of delivery. Items must be unused and in sellable condition with all original tags, packaging, and instruction booklets attached. Damaged, worn, soiled, or altered items will not be accepted for return. All orders are shipped with complimentary pre-paid return shipping labels.
- ALL CUSTOMIZABLE BELTS MUST BE RETURNED AS A FULL SET (BUCKLE & STRAP) TO BE ELIGIBLE FOR REFUND. FOR STRAP OR SIZE EXCHANGES, PLEASE CONTACT US.

- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.

- SWIMWEAR MAY ONLY BE RETURNED IN NEW, UNWORN, & SELLABLE CONDITION. FOR HYGIENE PURPOSES WE ADVISE TRYING ON OVER EXISTING GARMENTS.

-BEAUTY PRODUCTS, FRAGRANCES, AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL CONDITION & PACKAGING (UNUSED & CLEAR PROTECTIVE FILM/ STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS (IF APPLICABLE).

- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
RETURNS BY MAIL:

1 - COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER.

2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PADDING, ETC). CELINE IS UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.

3 - PASTE THE PRE-PAID RETURN LABEL ON YOUR PACKAGE. IF A RETURN LABEL WAS NOT ENCLOSED, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY SHIPPING METHOD OTHER THAN OUR PROVIDED PRE-PAID LABEL.

4 - DROP OFF YOUR PACKAGE AT ANY UPS STORE OR DROP-OFF LOCATION.

Returns must be postmarked or returned to a Celine boutique within 14 days from the date of delivery. Please note that refunds may take several business days to appear in your account, depending on your card issuer.

RETURNS IN STORE:

ONLINE PURCHASES MAY BE RETURNED OR EXCHANGED TO ANY CELINE FREE-STANDING STORE WITHIN THE US (DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS NOT INCLUDED).

EXCHANGES:

EXCHANGES MAY BE DONE IN CELINE FREE-STANDING STORES ONLY (DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS NOT INCLUDED).

*PURCHASES MADE WITH PAYPAL OR KLARNA ARE NOT ELIGIBLE FOR EXCHANGES IN STORE. FRAGRANCE PURCHASES ARE EXCHANGEABLE IN LIMITED FREE-STANDING STORES, PLEASE CONTACT US FOR MORE INFORMATION.

EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND AND PLACE A NEW ORDER ON CELINE.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY. FOR ASSISTANCE OR FURTHER QUESTIONS, PLEASE CONTACT US.
Items returned to our warehouse will be verified and undergo quality checks within 5 business days. A confirmation email will be sent once your return has been processed. Refunds may only be issued to the original form of payment and may take 7-10 business days to appear.

For orders placed with Paypal or Klarna, we recommend contacting Paypal or Klarna services directly for your refund status.
You may use other postal services at your own risk. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PROVIDED PRE-PAID SHIPPING LABEL.
ONLINE PURCHASES MAY BE RETURNED OR EXCHANGED TO ANY CELINE FREE-STANDING STORE WITHIN THE US (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS).

PURCHASES MADE WITH PAYPAL OR KLARNA ARE NOT ELIGIBLE FOR EXCHANGES IN STORE. FRAGRANCE PURCHASES ARE EXCHANGEABLE IN LIMITED FREE-STANDING STORES.

CONTACT US FOR FURTHER INFORMATION REGARDING ELIGIBLE STORES NEAR YOU.