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FAQ - ACCESSIBILITY

ACCESSIBILITY

  • ACCESSIBILITY STATEMENT

     

    Celine is committed to making its website accessible in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

    This accessibility statement applies to the following website: https://www.celine.com/fr-fr/home 

     

     

    COMPLIANCE STATUS

     

    Céline is partially compliant with the general accessibility improvement guidelines, due to the non-conformities listed below.

     

     

     

    TEST RESULTS

     

    The RGAA 4.1.2 compliance audit conducted by the LVMH Accessibility Center reveals that:

    ●        50% of RGAA 4.1.2 criteria are met.

    In detail:

    ●        Number of compliant criteria: 31

    ●        Number of non-applicable criteria: 44

    ●        Number of non-complaint criteria: 31

     

     

     

    NON-ACCESSIBLE CONTENT

     

    The content listed below is not accessible for the following reasons:

     

    1.     Non-compliance

    List of non-compliant criteria:

    ●        Is there a text alternative for every image that provides information?

    ●        Is each decorative image correctly ignored by assistive technology?

    ●        Does every frame have a frame title?

    ●        On every web page, information should not be provided solely by color. Is this rule respected?

    ●        On every web page, is the contrast between the color of the text and the color of its background high enough (excluding special exceptions)?

    ●        On every web page, do the colors used in the interface components or information-carrying graphic elements contrast sufficiently (excluding special exceptions)?

    ●        For each data table with a title, is the title correctly linked to the data table?

    ●        Is every link clear (excluding special exceptions)?

    ●        Does every web page and every link have a title?

    ●        Is every script, if necessary, compatible with assistive technology?

    ●        Is each script controllable via the keyboard and any pointing device (excluding special exceptions)?

    ●        On every web page, are status messages correctly rendered by assistive technology?

    ●        For every web page with a page title, is the title relevant?

    ●        In each web page, is each language change indicated in the source code (excluding special exceptions)?

    ●        On every web page, tags should not be used for presentation purposes only. Is this rule respected?

    ●        On every web page, is the information structured by the appropriate use of headings?

    ●        Is every list on every web page correctly structured?

    ●        Are style sheets used to control the presentation of information on the website?

    ●        On every web page, is the visible content that provides information still present when the style sheets are deactivated?

    ●        On every web page, is every link that is not immediately obvious visible in relation to the surrounding text?

    ●        On every web page, is the focus visible for each element that receives focus?

    ●        For every web page, is hidden content intended to be ignored by assistive technology?

    ●        Does each form field have a label?

    ●        On every form, are fields of the same type grouped together, if necessary?

    ●        On every form, is there a caption for each grouping of fields of the same type?

    ●        In each form, is the title of each button relevant (excluding special exceptions)?

    ●        In each form, is the input control used appropriately (excluding special exceptions)?

    ●        On each form, is the data entry verification accompanied, if necessary, by suggestions for correcting data entry errors?

    ●        Can content grouping zones present on several web pages (header, main navigation, main content, footer and search engine zones) be accessed or avoided?

    ●        On each web page, is there an avoidance or quick access link to the main content area (excluding special exceptions)?

    ●        On each web page, is the tab order consistent?

     

    2.     Content not subject to accessibility requirements

    ●        Files available in office formats published before September 23, 2018;

    ●        Third-party content not financed or developed by the organization concerned and not under its control;

     

     

     

    DRAWING UP THIS DECLARATION OF ACCESSIBILITY

     

    This declaration was issued on August 23, 2024

    1.     Technologies used to create the website

    ●        HTML

    ●        CSS

    ●        Javascript

     

    2.     Test environment

    Web page tests were carried out with the following combinations of web browsers and screen readers:

    ●        NVDA, Firefox

    ●        Voiceover, Safari

     

    3.     The following tools were used during the assessment

    ●        WCAG Contrast Checker

    ●        HeadingsMap

    ●        Web Developer

    ●        ARC Toolkit

    ●        PAC (PDF Accessibility Checker)

     

    4.     Website pages verified for compliance

    1.         Homepage: https://www.celine.com/fr-fr/home

    2.         Authentication: https://www.celine.com/fr-fr/checkout/login?

    3.         My account (after authentication): https://www.celine.com/fr-fr/client/account/personal-data

    4.         Contact: https://www.celine.com/fr-fr/help/

    5.         Legal information: https://www.celine.com/fr-fr/conditions-utilisation/

    6.         Search: https://www.celine.com/fr-fr/search?q=SACS&searchcategory=suggestion

    7.         Triomphe Collection - PLP CORE MEDIA (video + link lists): https://www.celine.com/fr-fr/cm/triomphe-collection?nav=A00034

    8.         Triomphe Canvas - PLP SFCC: https://www.celine.com/fr-fr/celine-boutique-femme/sacs/toile-triomphe/?nav=A0311

    9.         "Available” product page: https://www.celine.com/fr-fr/celine-boutique-femme/pret-a-porter/robes-et-jupes/mini-robe-polo-sable-viscose-2R70M865C.38NO.html?nav=A0018

    10.         "Unavailable” product page: https://www.celine.com/fr-fr/celine-boutique-femme/chaussures/bottes-et-bottines/les-bottes-celine-triomphe-haute-en-cuir-de-veau-verni-360454582C.38NO.html?nav=A0022

    11.         Cart: https://www.celine.com/fr-fr/client/cart

    12.         Order: https://www.celine.com/fr-fr/checkout?stage=shipping#shipping

    13.         Checkout - Payment **: https://www.celine.com/fr-fr/checkout?stage=payment#payment

    14.         Catwalk looks (collection of images): https://www.celine.com/fr-fr/cm/celine-collections/women-winter-2023/looks-du-d%C3%A9fil%C3%A9?nav=1149038800058446590

    15.         Find a store: https://stores.celine.com/fr_fr/home?c=fr

    16.         The Maison (video + text - in EN without declaration of language change): https://www.celine.com/fr-fr/cm/celine-maison-de-couture/16-vivienne?nav=445544448586

    17.         Ordering process: https://www.celine.com/fr-fr/celine-haute-parfumerie/parfums/boite-decouverte-eau-de-parfum-11x2ml-6PC7XC605.37TT.html?nav=Y001

     

     

     

    FEEDBACK AND CONTACT

     

    If you are unable to access any content or service, you may contact the webmaster to be directed to an accessible alternative or to obtain the content in another form.

    ●        Send a message via our contact form

    ●        Contact our customer service department at CLIENTSERVICE.EU@CELINE.COM or by telephone +33 1 70 48 92 92

     

     

     

    REMEDIES

     

    This procedure should be used in the following cases.

    You have notified the website manager of an accessibility problem that is preventing you from accessing content or services and you have not received a satisfactory response.

    ●        Write a message to the Defender of Rights (https://formulaire.defenseurdesdroits.fr/)

    ●        Contact the Defender of Rights delegate in your region (https://www.defenseurdesdroits.fr/saisir/delegues)

    ●        Send a letter by freepost (do not use stamps)

    The Defender of Rights

    Libre réponse 71120

    75342 Paris CEDEX 07