FAQ - COVID-19
To ensure the safety of our clients and teams, we have increased social distancing in all areas, in accordance with medical guidelines. Our ecommerce workstations, warehouse and any space occupied by our personnel undergo regular cleanings. All deliveries adhere to strict hygiene rules that minimize personal contact.
We are unable to confirm store reopening dates at this time. Reopenings will be subject to the mandates of local authorities and how the overall health crisis evolves.
We will continue to offer shipping services, however the delivery times may be longer than expected. In-store pickups will be suspended until further notice (except in Frankfurt).
please contact our Client Services Center prior to any return or exchange. In-store returns and exchanges will be suspended until further notice.
+39 02 3859 8000
Mon - Sat 10AM to 7PM (Paris time)