SUGGESTIONS
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DELIVERY FEES: COMPLIMENTARY
ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A PUBLIC HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
DEPENDING ON THE TIME OF DAY THAT YOU PLACE YOUR ORDER AND THE ITEMS AVAILABLITY, ORDERS MAY TAKE UP TO 1-7 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.
ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.
ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS AND CAN DELAY DELIVER.
DELIVERY SIGNATURES REQUIRED
DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED FOR ALL ORDERS.
STANDARD SHIPPING
STANDARD IS THE GROUND SHIPPING OPTION.
LEADTIME: 2-10 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
EXCEPTIONS:
- IF A STANDARD DELIVERY ORDER IS PLACED ON FRIDAY AFTER ORDER CUT-OFF TIME, OVER THE WEEKEND, OR ON A HOLIDAY, THE EARLIEST IT WILL SHIP IS THE FOLLOWING MONDAY/ BUSINESS DAY.
- STANDARD DELIVERY SERVICE IS NOT AVAILABLE TO NUNAVUT, NORTHWEST TERRITORIES AND YUKON.
- REMOTE ADDRESSES MAY REQUIRE ADDITIONAL DELIVERY TIME
EXPRESS SHIPPING
LEADTIME: 2-5 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
EXPRESS SHIPPING TO ALL CANADA REGION INCLUDING TO NUNAVUT, NORTHWEST TERRITORIES AND YUKON.
EXCEPTIONS:
- IF AN ORDER IS PLACED ON FRIDAY AFTER ORDER CUT-OFF TIME, OVER THE WEEKEND, OR ON A HOLIDAY, THE EARLIEST IT WILL SHIP IS THE FOLLOWING MONDAY/ BUSINESS DAY.
- REMOTE ADDRESSES MAY REQUIRE ADDITIONAL DELIVERY TIME.
- FRAGRANCE OR DANGEROUS GOODS PURCHASES ARE ONLY ABLE TO SHIP STANDARD DELIVERY DUE TO SPECIAL HANDLING
IN-STORE PICKUP (AVAILABLE ONLY IN YORKDALE TORONTO FREE STANDING STORE)
LEAD TIME: 2-5 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.
IF YOU, THE PURCHASER, ARE PICKING UP YOUR ORDER YOURSELF, YOU WILL NEED:
- THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
- A VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
- THE ORDER CONFIRMATION EMAIL.
IF A REPRESENTATIVE IS PICKING UP YOUR ORDER, THEY WILL NEED:
THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
- THE PURCHASER’S VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
- THE REPRESENTATIVE’S OWN VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION
- THE ORDER CONFIRMATION EMAIL.
YOUR ORDER WILL BE HELD IN-STORE FOR 15 DAYS. IF NOT PICKED UP, IT WILL BE RETURNED TO OUR STOCK AND YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED.
ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE FREE STANDING STORES IN CANADA WITHIN 14 DAYS FROM DELIVERY.
EXCHANGES ACCEPTED IN CELINe FREE STANDING STORE ONLY.
PLEASE NOTE THAT REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.
TO BE ELIGIBLE FOR RETURN:
- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY.
- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.)
- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
- SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.
- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
- FRAGRANCES AND CANDLES MUST BE RETURNED IN THEIR ORIGINAL PACKAGING WITH THE CLEAR PROTECTIVE FILM OR STICKER STILL INTACT. IF THE CLEAR PROTECTIVE FILM OR STICKER IS REMOVED OR BEING DAMAGED. THE RETURN REQUEST WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
- ORDERS SHIPPED TO A CANADIAN ADDRESS MUST BE RETURNED TO A CELINE CANADA STORE OR POSTMARKED FROM WITHIN CANADA.
RETURNS BY MAIL:
1 - COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER. FOR THE FASTEST POSSIBLE SERVICE, CONTACT CLIENT SERVICE PRIOR TO MAILING YOUR PACKAGE.
2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.
FRAGRANCE RETURNS MUST BE MAILED TO CELINE IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER. YOU ARE WELCOME TO KEEP THE COMPLEMENTARY SAMPLES IN YOUR ORDER.
3 - PASTE THE PRE-PAID RETURN LABEL, INCLUDED IN YOUR ORDER, ON YOUR PACKAGE. IF A RETURN LABEL WAS NOT ENCLOSED, PLEASE CONTACT CLIENT SERVICE. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
4 - DROP OFF YOUR PACKAGE AT ANY UPS STORE OR PICK-UP LOCATION.
RETURNS TO STORE:
ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN A CELINE FREE-STANDING STORE WITHIN CANADA (CURRENTLY ONLY AVAILABLE AT YORKDALE TORONTO FREE STANDING STORE. NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS WILL ACCEPT RETURNS OR EXCHANGES).
PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
FOR THE FASTEST POSSIBLE SERVICE, CONTACT CLIENT SERVICE PRIOR TO YOUR VISIT.
EXCHANGES:
EXCHANGES MAY BE DONE IN CELINE FREE-STANDING STORES WITHIN CANADA ONLY (CURRENTLY ONLY AVAILABLE AT YORKDALE TORONTO FREE STANDING STORE. NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS WILL ACCEPT RETURNS OR EXCHANGES).
PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.
FRAGRANCES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT CLIENT SERVICE ABOUT STORES THAT ACCEPT FRAGRANCE EXCHANGES.
EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND BY USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON CELINE.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.
Maximum quantity reached.
For more information, please contact our Client Service.
Call for Availability +1 647 371-0886
Monday to Friday: 10 AM - 7 PM EST
When you pre-order, you are reserving an item that is not yet available for sale.
Your payment will be processed when you place your order or shortly after.
You may cancel your order at any time, as long as the item has not been shipped (and after the shipping
by using your withdrawal right).
Usual return conditions apply.
At this time, pre-order items may not be purchased with in-stock products and must be ordered separately.
LOST CONNEXION, PLEASE RESET THE LAUNCH
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