FAQ - Products

CELINE only sells through its own distribution network and through carefully selected partners. CELINE does not offer its product for sale through street vendors, unauthorized retail locations, or unauthorized websites. In an effort to protect its brand and loyal customers, CELINE reserves the right to refuse the sale of CELINE products to individuals engaging in reselling activities.

CELINE does not provide authentication services at the time.

Please contact our client services to report counterfeit and unauthorized distributors of CELINE merchandise.

CELINE LEATHER GOODS ARE CRAFTED IN THE MOST LUXURIOUS SKINS. THESE LEATHERS ARE NATURAL AND UNIQUE: ANY INCIDENTAL TONAL VARIATIONS, MARKS, OR VEINS ARE NATURAL FEATURES AND SHOULD NOT BE CONSIDERED AS IMPERFECTIONS. TO ENSURE YOUR CELINE LEATHER PIECE AGES BEAUTIFULLY WE RECOMMEND:

- PROTECT FROM HUMIDITY; AVOID CONTACT WITH LIQUIDS LIKE HAND CREAM, HAND SANITIZER, MAKE-UP, AND PERFUME. IF YOUR BAG DOES COME INTO CONTACT WITH WATER OR ANY OF THOSE SUBSTANCES, IT SHOULD BE GENTLY DABBED WITH A DRY, NON-FLUFFY, LIGHT COLORED ABSORBENT CLOTH

- AVOID OVER-EXPOSURE TO DIRECT LIGHTING AND KEEP IT AWAY FROM DIRECT SOURCES OF HEAT

- BE CAREFUL NOT TO RUB YOUR BAG AGAINST COARSE OR ABRASIVE SURFACES. LIGHT SCRATCHES CAN ATTENUATE IF GENTLY MASSAGED WITH A SOFT, DRY CLOTH

- STORE IN THE CELINE DUST BAG. DO NOT STORE IN HIGH TEMPERATURE, HUMIDITY, OR UNVENTILATED AREAS.

FOR FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICES.

We accept repair inquiries from purchases made on CELINE.com or Celine free standing boutiques only. For assistance with purchases made through third party retailers and optical providers, please contact the original place of purchase.

Should your Celine product require repair, please vist your nearest Celine store with your proof of purchase.

If you are unable to visit a Celine store, please contact our client services.