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FAQ - Shopping

Shopping

  • Yes, you can place an order over the phone. Our Client Services will be happy to assist you with this from Monday to Saturday, 10am to 9pm ET, at the following number: +1 (833) 847-4860.

  • You do not need an account to place an order on Celine.com. However, we suggest registering for access to exclusive services.

     

    Browse our catalog, select a category or a sub category from the navigation menu, or click into our selection featured on our homepage. To find a specific item, use our [filters] to narrow the category results or type a query in the website search bar.

     

    Once you have selected your product, choose your desired color and size (if applicable) and add it to your shopping bag by clicking [add].To complete your purchase at a later time, add the product to your wishlist by clicking [save]. Once you add the first product to your Shopping Bag, the quantity of its contents will increase from 0 to 1.

     

    Once you have finished shopping, click on [cart] or [checkout] to be led to the checkout process. Should you require information or assistance, please contact our Client Services.

  • The Celine website presents a wide selection of handbags, small leather goods, accessories, shoes, ready-to-wear, sunglasses, jewellery and fine jewellery. On occasion, some products may not appear in our online store.


    If you do not see a product that you are looking for on our website, please contact our Client Service. One of our advisors will be happy to assist you with your search.

  • To receive an email notification when an item is back in stock, use our [Notify Me] feature on the product page, or contact our Client Services.

  • Celine online account holders may pre-order select products before they arrive in stores. The items that you pre-order are reserved for you and shipped as soon as they become available in our boutiques. The product's estimated shipping date is displayed on the product page, at checkout and in your order details.

     

    Please note that an order may not contain both a pre-order item and an in-stock item. We recommend placing two separate orders instead.

     

    Pre-order items with different shipping dates: If you purchase two or more pre-order items with different shipping dates, your items will ship as soon as all of the products are ready, as a single order. As with any order, you will be asked to submit your payment upon placing the order, either online or by phone.

  • If you wish to cancel or modify your order, please contact our Client Service as soon as possible. Once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. However, we will do our absolute best to accommodate your request.

    If you would like to return an order that you have received, please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.

  • Updates on your order status will be sent to you by email. You may also track your order online by logging into your Celine.com account.

    For more information, please contact our Client Service.

  • You may experience a few minutes' delay between placing your order and receiving your order confirmation.

     

    If you have not received an order confirmation within 24 hours, please check your Spam inbox.

     

    If you still have not received a confirmation email, please contact our Client Services.

  • The [Find in Store] button on each product page allows you to locate the item in your nearest Celine store.

     

    Find in Store also provides the store's opening hours and estimated trip time. It also allows you to book a store appointment.

     

    Please note that this feature may not be enabled in some countries.

  • To book a store appointment, please visit the Stores section of our website. Click on your selected Celine boutique, followed by the [Request an Appointment] button. Then fill out the form to submit an appointment request. Our Sales Advisors will be happy to get back to you to confirm your visit.

     

    Please note that the Request an Appointment feature is limited to select stores. To book an appointment in a store that is not listed, please contact our Client Services.

CONTACT

+1 833 847 4860

Mon - Fri 10AM to 7PM (Eastern time)

Excluding holidays