ORDER BY 12/18 FOR DELIVERY BY 12/24  |  COMPLIMENTARY NEXT DAY SHIPPING  |  HOLIDAY EXTENDED RETURN POLICY  |  CONTACT US +1 833 847 4860

FAQ - Shipping & tracking

Shipping & tracking

Enter your Order Number to view your order history and delivery status. Newly placed orders may take several minutes to appear.
  • ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

     

    ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

     

    ORDERS MAY TAKE 24 TO 36 HOURS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.

     

    ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.

     
    ADULT SIGNATURE IS REQUIRED ON ALL SHIPMENTS.

     

    FOR ASSISTANCE, CONTACT US AT +1(833) 847-4860 OR CLIENTSERVICE.US@CELINE.COM.

     

    EXPRESS DELIVERY

    FEE: FREE
    LEAD TIME:  2-3 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
     

    NEXT DAY

    FEE: FREE
    LEAD TIME: 1-2 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
    EXCEPTIONS: IF YOUR ZIP CODE IS NOT ELIGIBLE FOR NEXT DAY SHIPPING, YOUR ORDER WILL BE SHIPPED VIA COMPLIMENTARY STANDARD SHIPPING AND YOU WILL BE REFUNDED THE NEXT DAY SHIPPING FEE.
     

    IN-STORE PICKUP

    FEE: FREE
    LEAD TIME: UP TO 3 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.
     

     

      IF YOU, THE PURCHASER, ARE PICKING UP YOUR ORDER YOURSELF, YOU WILL NEED:
    1. THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
    2. A VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
    3. THE ORDER CONFIRMATION EMAIL.
       

     

      IF A REPRESENTATIVE IS PICKING UP YOUR ORDER, THEY WILL NEED:
    1. THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
    2. THE PURCHASER’S VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
    3. THE REPRESENTATIVE’S OWN VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION
    4. THE ORDER CONFIRMATION EMAIL.
       


    YOUR ORDER WILL BE HELD IN-STORE FOR 15 DAYS. IF NOT PICKED UP, IT WILL BE RETURNED TO OUR STOCK AND YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED.

     

  • Please collect your order within 15 days or we will cancel your order and refund your original payment method.

  • You can proceed with making a return or contact our Client Services.
  • For security reasons, all Celine.com purchases require an adult signature upon delivery. All orders, except for concierge deliveries, are shipped by UPS.


    If nobody is available to sign for the package, the courier will leave a notification, an optional pickup address, and a contact number. The courier will attempt to deliver the package the following business day.
    After three consecutive delivery attempts, the package will be returned to CELINE and your order will be cancelled and refunded

  • At checkout, you will have the option to include a personalized gift message in your order. All gift orders come with complimentary gift wrap and they omit the price from the order receipt.

    If you are picking up your gift order in store, please ask for gift wrapping in the store upon collection.

  • CÉLINE US ships to the 50 states and the District of Columbia. We do not ship to Puerto Rico, Guam, APO/DPO/FPO addresses, other US territories, freight forwarders, PO Boxes, hotels or campuses at this time. All orders are shipped by UPS..
    For delivery to a hotel, please contact our Client Services before placing an order.

  • Updates on your order status will be sent to you by email.
    You may also track your order online by logging into your Celine account.


    For more information, please contact our Client Services.

  • After placing your order, you will receive a confirmation email notifying you that your order has been placed.
    At this time, the order status in your account is "Submitted".


    Some orders require additional validation.
    Once your order has been approved, its status in your account changes to "Confirmed".


    As your order is being prepared, its status changes to "In Preparation".


    When your order is ready to be shipped or picked up in-store, you will receive an email confirmation and an invoice.
    Depending on your preferred shipping method, the status of your order changes to "Home Delivery: Shipped" or "Click & Collect: Ready for Collection".


    Once your order has been delivered or picked up in-store, you will receive an email confirmation and an invoice.
    The order status in your account changes to "Delivered" or "Collected".

  • You can pick up your order in-store at selected CELINE locations.
    If a CELINE boutique near you offers in-store collection services, it will be displayed as a Click & Collect shipping option when you shop on CELINE.com.

  • Most of our products are eligible to be collected in store.
    Depending on inventory, some items may not be available for in-store pickup at the time that you select the "Click & Collect" option.

  • Orders will be ready for in-store pickup within 3 business days, depending on stock availability, from the time that you receive your shipping confirmation email. Order must be placed from Monday to Friday before 3pm ET. Orders placed on Friday after 3pm ET, on a weekend, or on a Holiday will be processed the following business day.

     

    Some orders may require an additional 24-36 hours to validate and process, which may delay delivery. You will receive an email notification when your order is ready for pickup

  • Please be prepared to present the following when picking up your order:

    1 - your original method of payment or Paypal confirmation email;

    2 - your valid, government-issued ID;

    3 - your order confirmation email.

  • If you send a third party to pick up your order, they will be required to present the following:
    1 - your original method of payment or Paypal confirmation email;
    2 - your valid, government-issued ID;
    3 - your order confirmation email;
    4 - a valid, government-issued ID of the authorized representative.

CONTACT

+1 833 847 4860

Mon - Fri 10AM to 7PM (Eastern time)

Excluding holidays