FAQ - Orders

Updates on your order status will be sent to you via email. You may also track your order online by logging into your Celine.com account.

 For more information, please contact our client services.

Orders placed on celine.com are processed quickly to ensure your items can be delivered to you within the shortest timeframe possible. Once an order has been submitted, we cannot cancel or modify your purchase or alter the delivery address. 

For further questions, please CONTACT US.

To book a store appointment, please visit the STORE LOCATOR. Upon selecting your desired CELINE boutique, click to Request an Appointment and complete the appointment form. Your selected boutiqe will follow up to confirm your visit. 

Please note that the Request an Appointment feature is limited to select stores.

Due to the limited nature of CELINE's collections, products may go in and out of stock quickly. To see the most accurate availability, we recommend selecting the IN STOCK ONLINE filter.

Some exotic or limited edition pieces may only be available upon request.

To see if a product is available in a store, the "Check availability in store" button is available on each product page. 

If your desired product is out of stock, we recommend signing up to be notified should it become available again. For further assistance, please contact our Client Services. One of our advisors will be happy to assist you with your search.

To receive an email notification when an item is back in stock, use our [Notify Me] feature on the product page, or contact our Client Service.

GIFT WRAPPING AND OPTION TO INCLUDE A PERSONALIZED GIFT MESSAGE IN YOUR ORDER IS AVAILABLE AT CHECKOUT. 

DUE TO PACKAGING CONSTRAINTS, SOME PRODUCTS MAY NOT BE ELIGIBLE FOR GIFT WRAPPING INCLUDING BEAUTY, HOME, PANIER/RAFFIA, & OTHER BULKY ITEMS.

A SIGNATURE POUCH IS INCLUDED FOR HAUTE PARFUMERIE PRODUCTS (FRAGRANCES, CANDLES,…), BEAUTY, BATH & BODY GIFT ORDERS (WHILE POUCHES LAST).

IF YOU ARE PICKING UP YOUR GIFT ORDER IN STORE, PLEASE ASK FOR GIFT WRAPPING IN STORE UPON COLLECTION.

PLEASE CONTACT OUR CLIENT SERVICES AT CLIENTSERVICE.US@CELINE.COM WITH YOUR COMPANY NAME AND DESIRED ITEMS FOR FURTHER INFORMATION.