THIS ITEM IS CURRENTLY UNAVAILABLE.
CALL FOR MORE INFO : +1 (833) 847-4860
MONDAY TO SATURDAY: 10 AM - 7 PM (EASTERN TIME)
TOTAL PRICE 940 USD
EUROPE
NORTH AMERICA
ASIA (country/region)
MIDDLE EAST
SOUTH AMERICA
AFRICA
OCEANIA
LANGUAGE
PLEASE NOTE THAT CHANGING YOUR LOCATION WILL REMOVE ALL ITEMS FROM YOUR ORDER
ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.
ORDERS MAY TAKE UP TO 5-7 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.
ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.
ADULT SIGNATURE IS REQUIRED ON ALL SHIPMENTS.
FOR ASSISTANCE, CONTACT US AT +1(833) 847-4860 OR CLIENTSERVICE.US@CELINE.COM.
How do I return or exchange something I ordered online?
ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE FREE STANDING STORES IN THE UNITED STATES WITHIN 14 DAYS FROM DELIVERY.
EXCHANGES ACCEPTED IN-STORE ONLY.
Shipping costs incurred upon order placement are non-refundable.
Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer.
TO BE ELIGIBLE FOR RETURN:
- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY.
- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.)
- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
- SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.
- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
- FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.
- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
- ORDERS SHIPPED TO A U.S. ADDRESS MUST BE RETURNED TO A CELINE U.S. STORE OR POSTMARKED FROM WITHIN THE U.S.
RETURNS BY MAIL:
1 - COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER. FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO MAILING US YOUR PACKAGE.
2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.
FRAGRANCE RETURNS MUST BE MAILED TO CELINE IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER. YOU ARE WELCOME TO KEEP THE COMPLEMENTARY SAMPLES IN YOUR ORDER.
3 - PASTE THE PRE-PAID RETURN LABEL, INCLUDED IN YOUR ORDER, ON YOUR PACKAGE. IF A RETURN LABEL WAS NOT ENCLOSED, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
4 - DROP OFF YOUR PACKAGE AT ANY UPS STORE OR PICK-UP LOCATION. SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.
RETURNS TO STORE:
ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN ANY CELINE FREE-STANDING STORE (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS).
PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.
FRAGRANCE EXCHANGES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT US ABOUT STORES THAT ACCEPT FRAGRANCE RETURNS, OR RETURN YOUR FRAGRANCE BY MAIL, IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER.
FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO YOUR VISIT.
EXCHANGES:
EXCHANGES MAY BE DONE IN CELINE FREE-STANDING STORES ONLY (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS), EXCEPT FOR PAYPAL PURCHASES AND FRAGRANCES.
PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.
FRAGRANCES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT US ABOUT STORES THAT ACCEPT FRAGRANCE EXCHANGES.
EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND BY USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON CELINE.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.
Return conditions
TO BE ELIGIBLE FOR RETURN:
- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY.
- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.)
- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
- SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.
- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
- FRAGRANCE THAT IS NOT RETURNED IN ITS ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM INTACT) WILL BE REFUSED.
- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
- ORDERS SHIPPED TO A U.S. ADDRESS MUST BE RETURNED TO A CELINE U.S. STORE OR POSTMARKED FROM WITHIN THE U.S.
When can I expect my refund?
You will receive a confirmation email once your return has been processed.
Refunds may take several business days to appear in your bank account, depending on your credit card issuer.
Refunds will be issued to the original method of payment only.
For assistance with the status of your refund, please CONTACT US.
Are returns free? Are shipping fees refundable?
CELINE OFFERS COMPLEMENTARY REFUNDS. SIMPLY USE THE PRE-PAID RETURN SHIPPING LABEL PROVIDED IN YOUR ORDER.
IF A RETURN LABEL WAS NOT ENCLOSED IN YOUR ORDER, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
Shipping costs incurred upon order placement are non-refundable.
Can I return to a Celine store?
ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN ANY CELINE FREE-STANDING STORE (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS).
PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.
FRAGRANCE EXCHANGES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT US ABOUT STORES THAT ACCEPT FRAGRANCE RETURNS, OR RETURN YOUR FRAGRANCE BY MAIL, IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER.
FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO YOUR VISIT.
I lost my pre-paid return label. How do I obtain a new one?
IF A COMPLEMENTARY PRE-PAID RETURN LABEL WAS NOT ENCLOSED IN YOUR ORDER, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
Can I use my own return shipping label?
You may use other postal services at your own risk. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
Can I be refunded to a different payment method?
ALL PURCHASES WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD ONLY.
Maximum quantity reached.
For more information, please contact our Client Services.
Call for Availability +1 833 847 4860
Monday to Friday: 10 AM - 7 PM (Eastern Time)
When you pre-order, you are reserving an item that is not yet available for sale.
YOUR PAYMENT WILL BE PROCESSED WHEN YOUR ITEM IS BEING PREPARED FOR SHIPMENT.
YOU MAY CANCEL YOUR ORDER AT ANY TIME.
Usual return conditions apply.
PRE-ORDER PURCHASES MAY NOT BE COMBINED WITH IN-STOCK PRODUCTS AND MUST BE ORDERED SEPARATELY.
STORE INVENTORY MAY CHANGE, PLEASE CONTACT OUR STORES FOR THE LATEST AVAILABILITY STATUS.
