ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE CHEONGDAM STORE WITHIN 14 DAYS FROM DELIVERY.
EXCHANGES ACCEPTED CELINE CHEONGDAM STORE WITIHN 30 DAYS FROM DELIVERY.
Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer.
TO BE ELIGIBLE FOR RETURN OR EXCHANGE:
- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY.
- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED.
- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
- SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.
- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
- FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
- FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.
- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
- ORDERS SHIPPED TO SOUTH KOREA MUST BE RETURNED TO A CELINE SOUTH KOREA STORE OR POSTMARKED FROM WITHIN SOUTH KOREA
RETURNS BY MAIL:
1 - SEND AN EMAIL OR CALL OUR CLIENT SERVICE TO DECLARE YOUR RETURN: CLIENTSERVICE.KR@CELINE.COM | + 82 1577 8841. COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER.
2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION. FRAGRANCE RETURNS MUST BE MAILED TO CELINE IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, YOU ARE WELCOME TO KEEP THE COMPLEMENTARY SAMPLES IN YOUR ORDER.
3 - A CELINE APPOINTED COURIER WILL PROVIDE A PRE-PAID RETURN LABEL AT PICK UP. PASTE THE RETURN LABEL ON YOUR PACKAGE AND HAND IT TO THE COURIER. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
RETURNS OR EXCHANGES TO STORE:
ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED AT CELINE CHEONGDAM FREE-STANDING STORE (NO DEPARTMENT STORES, AIRPORTS, OUTLETS OR WHOLESALE DISTRIBUTORS).
FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO YOUR STORE VISIT.
ANY QUESTIONS
PLEASE CONTACT OUR CLIENT SERVICE BY PHONE (LOCAL CALL CHARGES) FROM MONDAY TO FRIDAY BETWEEN 10AM AND 7PM ON:
1577 8841
OR EMAIL US AT: CLIENTSERVICE.KR@CELINE.COM
YOU CAN CONSULT OUR GENERAL TERMS AND CONDITIONS OF DISTANCE SELLING AT WWW.CELINE.COM