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FAQ - Shopping
Shopping
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The Celine website presents a wide selection of handbags, small leather goods, accessories, shoes, ready-to-wear, sunglasses, perfume and jewellery. On occasion, some products may not appear in our online store.
If you do not see a product that you are looking for on our website, please contact our Client Service. One of our advisors will be happy to assist you with your search.
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To receive an email notification when an item is back in stock, use our Notify Me feature on the item's product page, or contact our Client Service.
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Updates on your order status will be sent to you by email. You may also track your order online by logging into your Celine.com account.
For more information, please contact our CLIENT SERVICE.
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You may experience a few minutes' delay between placing your order and receiving your order confirmation.
If you have not received an order confirmation within 24 hours, please check your Spam inbox.
If you still have not received a confirmation email, please contact our Client Service.
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IF YOU WISH TO CANCEL YOUR ORDER, PLEASE CONTACT OUR CLIENT SERVICE AS SOON AS POSSIBLE. ONCE DELIVERY HAS STARTED, WE CANNOT GUARANTEE THAT THE PURCHASE CAN BE CANCELLED. HOWEVER, WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOUR REQUEST.
IF YOU WOULD LIKE TO RETURN AN ORDER THAT YOU HAVE RECEIVED, PLEASE REFER TO THE RETURN INSTRUCTIONS INCLUDED WITH YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURNED ITEM, WE WILL PROCESS A REFUND AS REQUESTED.