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MONDAY TO FRIDAY : 10 AM - 7 PM (AUSTRALIAN TIME)
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GET THE LATEST NEWS ABOUT CELINE SHOWS, EXCLUSIVE LAUNCHS, NEWS AND EVENTS
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PLEASE NOTE THAT CHANGING YOUR LOCATION WILL REMOVE ALL ITEMS FROM YOUR ORDER
DHL EXPRESS DELIVERY – COMPLIMENTARY :
1-6 BUSINESS DAYS. PLEASE NOTE THAT ORDERS FOR SOME PRODUCTS MAY TAKE UP TO 11 BUSINESS DAYS TO BE DELIVERED IN REMOTE AREAS. THE ESTIMATED DELIVERY TIME WILL BE DISPLAYED DURING YOUR ORDER PLACEMENT.
ORDERS PLACED ON WEEKENDS AND HOLIDAYS WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY.
COLLECT IN STORE – COMPLIMENTARY :
PICK UP YOUR ORDER FROM SYDNEY WESTFIELD, SYDNEY BONDI JUNCTION, MELBOURNE CHADSTONE, MELBOURNE COLLINS STREET OR GOLD COAST PACIFIC FAIR STORE. YOUR ORDER CAN BE READY FOR IN-STORE PICKUP AS EARLY AS THE DAY YOU PLACED IT OR WITHIN 5 BUSINESS DAYS, DEPENDING ON STOCK AVAILABILITY. THE ESTIMATED PREPARATION TIME WILL BE DISPLAYED DURING ORDER PLACEMENT.
PLEASE COLLECT YOUR ORDER WITHIN FIFTEEN (15) CALENDAR DAYS.
CAN I EXCHANGE AN ITEM I ORDERED ONLINE?
UNFORTUNATELY, ITEMS PURCHASED ONLINE MAY BE EXCHANGED WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF DELIVERY ONLY IN OUR Sydney westfield, SYDNEY BONDI JUNCTION, Melbourne Chadstone, Melbourne collins street or gold coast pacific fair store.
HOW DO I RETURN SOMETHING I ORDERED ONLINE?
ITEMS PURCHASED ONLINE MAY BE RETURNED WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE OF DELIVERY VIA POST MAIL OR IN A SELECTED CELINE STORE. PLEASE CONTACT OUR CLIENT SERVICE TO SCHEDULE A RETURN PICKUP UPON RECEIVING THE PACKAGE.
RETURN CONDITIONS
RETURNED ITEMS MUST BE UNWORN, UNUSED AND IN SELLABLE CONDITION WITH ALL ORIGINAL TAGS, ACCESSORIES AND PACKAGING WITH THE EXCEPTION OF SOAPS, EARRINGS, SWIMWEAR, BOXERS AND SOCKS DUE TO HYGIENE STANDARDS. THE REMOVABLE SEALS ATTACHED TO CERTAIN PRODUCTS MUST BE ABSOLUTELY KEPT ON.
INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED AND PERSONALIZED ITEMS WILL NOT BE ACCEPTED FOR RETURN/EXCHANGE.
LEATHER GOODS AND BELTS MUST BE TRIED ON GENTLY AND RETURNED WITHOUT SCUFFS, CREASES AND SCRATCHES TO THE LEATHER AND METAL HARDWARE.
HEADWEAR INNER RIM AND READY TO WEAR MUST BE FREE OF COSMETICS STAINS AND SNAGS.
SHOES MUST BE TRIED ON CLEAN, DRY AND NON-ABRASIVE SURFACES TO PREVENT IRREPARABLE DAMAGE TO THE SOLES AND RETURNED WITHOUT CREASES ON ANY PART OF THE SHOE.
FRAGRANCES AND CANDLES MUST BE RETURNED UNOPENED WITH CLEAR PROTECTIVE FILM INTACT AND ORIGINAL PACKAGING. PLEASE USE THE SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.
BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.
EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. LENSES AND FRAME MUST BE FREE OF SCRATCHES.
MAXIMUM QUANTITY REACHED.
FOR MORE INFORMATION, PLEASE CONTACT OUR Client Service.
OUR TEAM OF ADVISORS WILL BE PLEASED TO ASSIST YOU AT THE FOLLOWING PHONE NUMBER: +61290709530
MONDAY TO FRIDAY : 10 AM – 7 PM (AUSTRALIAN TIME)
When you pre-order, you are reserving an item that is not yet available for sale.
Your payment will be processed when you place your order or shortly after.
You may cancel your order at any time, as long as the item has not been shipped (and after the shipping
by using your withdrawal right).
Usual return conditions apply.
At this time, pre-order items may not be purchased with in-stock products and must be ordered separately.
LOST CONNEXION, PLEASE RESET THE LAUNCH
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