FAQ - Shipping & tracking
STANDARD DELIVERY – COMPLIMENTARY :
2 TO 5 WORKING DAYS. THE ESTIMATED DELIVERY TIME IS DISPLAYED DURING YOUR ORDER PLACEMENT.
EXPRESS DELIVERY – COMPLIMENTARY :
1 TO 3 WORKING DAYS. THE ESTIMATED DELIVERY TIME IS DISPLAYED DURING YOUR ORDER PLACEMENT.
SATURDAY DELIVERY – COMPLIMENTARY :
SATURDAY DELIVERY IS AVAILABLE FOR ORDERS SHIPPING TO FRANCE, GERMANY, ITALY, SPAIN, AND UNITED KINGDOM. SOME AREA MAY NOT BE COVERED. PLEASE ENTER YOUR ZIP CODE AT CHECKOUT TO CONFIRM ELIGIBILITY.
COLLECT IN STORE – COMPLIMENTARY :
SOME AREA MAY NOT BE COVERED. PICK UP YOUR ORDER IN A SELECTED CELINE STORE.YOUR ORDER CAN BE READY FOR IN-STORE PICKUP AS EARLY AS THE DAY YOU PLACE IT OR WITHIN 5 WORKING DAYS, DEPENDING ON STOCK AVAILABILITY. ESTIMATED PREPARATION TIME WILL BE DISPLAYED DURING ORDER PLACEMENT.
PLEASE COLLECT YOUR ORDER WITHIN 15 DAYS OR WE WILL REFUND YOUR ORIGINAL METHOD OF PAYMENT.
Please collect your order within 15 days or we will cancel your order and refund your original payment method.
You can proceed with making a return or contact our Client Services.
For security reasons, all Celine.com purchases require an adult (at least 21 years of age) signature upon delivery. All orders, except for concierge deliveries, are shipped by UPS.
If you are not available to sign for your package, the driver will make a total of three delivery attempts on three consecutive business days. Following these attempts, the package will automatically return to sender.
At checkout, you will have the option to include a personalized gift message in your order. All gift orders come with complimentary gift wrap and they omit the price from the order receipt.
If you are picking up your gift order in store, please ask for gift wrapping in the store upon collection.
At this time, we ship to the Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Sapin, Sweden, Switzerland and United Kingdom, Isle of Man.
FOR PERFUME ORDERS, WE DO NOT DELIVER TO THE ISLANDS.
We do not deliver to PO boxes, hotels and certain industrial areas.
For delivery to a hotel, please contact our Client Service before placing an order.
Updates on your order status will be sent to you by email.
You may also track your order online by logging into your Celine account.
For more information, please contact our Client Services.
After placing your order, you will receive a confirmation email notifying you that your order has been placed.
At this time, the order status in your account is "Submitted".
Some orders require additional validation.
Once your order has been approved, its status in your account changes to "Confirmed".
As your order is being prepared, its status changes to "In Preparation".
When your order is ready to be shipped or picked up in-store, you will receive an email confirmation and an invoice.
Depending on your preferred shipping method, the status of your order changes to "Home Delivery: Shipped" or "Click & Collect: Ready for Collection".
Once your order has been delivered or picked up in-store, you will receive an email confirmation and an invoice.
The order status in your account changes to "Delivered" or "Collected".
You can pick up your order in-store at selected CELINE locations.
If a CELINE boutique near you offers in-store collection services, it will be displayed as a Click & Collect shipping option when you shop on CELINE.com.
Most of our products are eligible to be collected in store.
Depending on inventory, some items may not be available for in-store pickup at the time that you select the "Click & Collect" option.
+32 80 05 85 15
Mon - Sat 10AM to 7PM (Paris time)