OUR SALES ADVISORS ARE AVAILABLE FOR APPOINTMENTS IN STORE, REMOTE SELLING AND APPOINTMENTS AT YOUR HOME (LONDON ONLY). YOU CAN STILL PURCHASE ON CELINE.COM. FOR ALL INQUIRIES, YOU CAN ALSO CONTACT OUR CLIENT SERVICE.

FAQ - Shipping & tracking

Shipping & tracking

Enter your Order Number to view your order history and delivery status. Newly placed orders may take several minutes to appear.
  • Standard Delivery (details below): 2-4 working days - Complimentary

     

    Express Delivery (details below): 1-3 working days - Complimentary

     

    Saturday Delivery (details below): Saturday morning and in selected locations only - Complimentary

     

     

    Concierge delivery (details below): Delivers same day (depending on items availability) or any day, within a 2-hour time slot of your choice, in selected stores only - Complimentary

     

     

    Collect in store (details below): Same day (depending on items availability) or within 5 working days, in selected stores only - Complimentary

     

     

     

    STANDARD DELIVERY:

     

    DEPENDING ON WHEN YOU PLACE YOUR ORDER, IT WILL ARRIVE IN 2-4 WORKING DAYS (4-6 FOR MONACO). STANDARD ORDERS PLACED ON SATURDAYS AND SUNDAYS WILL BE PROCESSED ON THE FOLLOWING WORKING DAY. PLEASE NOTE THAT ORDERS FOR SPECIAL PRODUCTS CAN TAKE UP TO 5 DAYS TO BE DELIVERED. THE ESTIMATED DELIVERY TIME IS DISPLAYED DURING YOUR ORDER PLACEMENT.

     

    Express Delivery:


    Depending on the time of day that you place your order and the items availablity, your order will arrive in 1-3 working days.
    Express orders placed on Saturday and Sunday will be processed on the following working day.

     

    Please note that orders for some products or countries may take up to 8 working days to be delivered. The estimated delivery time will be displayed during your order placement.

     

     

    Saturday Delivery:


    Saturday delivery is available for orders shipping to France, Germany, Italy, Spain, and United Kingdom. Some area may not be covered. Please enter your zip code at checkout to confirm eligibility.

     

    Orders placed from Monday to Thursday before 12 noon can be delivered on that Saturday the same week, between 9am and 12 noon

     

     

    All orders placed on Thursday after 12 noon, Friday, Saturday or Sunday for Saturday delivery will be delivered on Saturday of the following week.

     

     

    Concierge delivery


    Experience our exclusive, personal and highly flexible delivery service by CELINE messengers. Concierge delivery is available in selected stores and for some products.
    Depending on items availability, Concierge orders may be delivered the same day (between 18h-22h) or within a 2-hour time slot of your choice (from Monday to Saturday, between 10am and 10pm).

     

    Please call our Client Service to schedule your concierge delivery.

     

     

    Collect in Store:


    Pick up your order in a selected CELINE store.

    Your order can be ready for in-store pickup as early as the day you place it or within 8 working days, depending on stock availability. Estimated preparation time will be displayed during order placement.

     

    Orders placed on Sunday for in-store pickup will be processed the next working day. You will be notified via email and SMS when your order is ready for collection.

     

     

      Please be prepared to present the following when picking up your order:
    1. your original method of payment or Paypal confirmation email;
    2. your valid, government-issued ID;
    3. your order confirmation email.

     

     

      If you have authorized representative to pick up your order, they will be required to present the following:
    1. your original method of payment or Paypal confirmation email;
    2. your valid, government-issued ID;
    3. your order confirmation email; >br /> 4 - a valid, government-issued ID for the person named in the authorization letter.

     

     

    Please collect your order within 15 days or we will refund your original method of payment.

     

  • Please collect your order within 15 days or we will cancel your order and refund your original payment method.

  • You can proceed with making a return or contact our Client Services.
  • For security reasons, all Celine.com purchases require an adult signature upon delivery. All orders, except for concierge deliveries, are shipped by UPS.


    If nobody is available to sign for the package, the courier will leave a notification, an optional pickup address, and a contact number. The courier will attempt to deliver the package the following business day.
    After three consecutive delivery attempts, the package will be returned to CELINE and your order will be cancelled and refunded

  • At checkout, you will have the option to include a personalized gift message in your order. All gift orders come with complimentary gift wrap and they omit the price from the order receipt.

    If you are picking up your gift order in store, please ask for gift wrapping in the store upon collection.

  • At this time, we ship to the Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Sapin, Sweden, Switzerland and United Kingdom, Isle of Man.

    FOR PERFUME ORDERS, WE DO NOT DELIVER TO THE ISLANDS.

    We do not deliver to PO boxes, hotels and certain industrial areas.

     

    For delivery to a hotel, please contact our Client Service before placing an order.

  • Updates on your order status will be sent to you by email.
    You may also track your order online by logging into your Celine account.


    For more information, please contact our Client Services.

  • After placing your order, you will receive a confirmation email notifying you that your order has been placed.
    At this time, the order status in your account is "Submitted".

    Some orders require additional validation.
    Once your order has been approved, its status in your account changes to "Confirmed".

    As your order is being prepared, its status changes to "In Preparation".

    When your order is ready to be shipped or ready for in-store pickup, you will receive an email confirmation, as well as an invoice.
    Depending on your preferred shipping method, the status of your order changes to "Home Delivery: Shipped" or "Click & Collect: Ready for Collection".
     
    Once your order has been delivered or picked up in store, you will receive an email confirmation of delivery or collection, as well as an invoice.
    The order status in your account changes to "Delivered" or "Collected".

  • You can pick up your order in-store at select Celine locations. If a Celine boutique near you offers in-store collection services, it will be displayed as a Click & Collect shipping option when you shop on Celine.com.

  • Most of our products are eligible to be collected in store. Depending on inventory, some items may not be available for in-store pickup at the time that you select the Click & Collect option.

  • In-store pickup orders placed from Monday to Friday by 2pm EST or on Saturday by 12pm EST may be ready for collection that day or in 2-4 business days, depending on stock availability.

    In-store pickup orders placed on Sunday will be processed the following business day. You will be notified via email and SMS when your order is ready for collection.

  • Please be prepared to present the following when picking up your order: 
    1 - your original method of payment or Paypal confirmation email;
    2 - your valid, government-issued ID;
    3 -  your order confirmation email.

  • If you send an authorized representative to pick up your order, they will be required to present the following: 
    1 - your original method of payment or Paypal confirmation email;
    2 - your government ID
    3 -  the order confirmation email.
    4 - An authorization letter in which you name a person to collect your item
    5 - a government ID for the person named in the authorization letter

    If you have authorized someone else to pick up your order, they will be required to present the following:
    1 - your original method of payment or Paypal confirmation email;
    2 - your valid, government-issued ID;
    3 -  your order confirmation email;
    4 - a letter in which you authorize this person to collect your item;
    5 - a valid, government-issued ID for the person named in the authorization letter

CONTACT

+44 20 7660 0990

Mon - Sat 9AM to 6PM (Local time)

Excluding holidays