FAQ - Shipping & tracking

Shipping & tracking

Enter your Order Number to view your order history and delivery status. Newly placed orders may take several minutes to appear.
  • EXPRESS DELIVERY (DETAILS BELOW): COMPLIMENTARY

     

    EXPRESS DELIVERY:

    DEPENDING ON THE TIME OF DAY THAT YOU PLACE YOUR ORDER AND THE ITEMS AVAILABLITY, YOUR ORDER WILL ARRIVE IN 1-9 WORKING DAYS.

    EXPRESS ORDERS PLACED ON SATURDAY AND SUNDAY WILL BE PROCESSED ON THE FOLLOWING WORKING DAY.

    PLEASE NOTE THAT ORDERS FOR SOME PRODUCTS OR COUNTRIES MAY TAKE UP TO 9 WORKING DAYS TO BE DELIVERED. THE ESTIMATED DELIVERY TIME WILL BE DISPLAYED DURING YOUR ORDER PLACEMENT.

  • You can proceed with making a return or contact our Client Services.
  • For security reasons, all Celine.com purchases require an adult signature upon delivery. ALL ORDERS, ARE SHIPPED BY DHL EXPRESS. If no one is available to sign for your package, the driver will make a total of three delivery attempts on three consecutive business days. Following these attempts, the package will be held at a location near you for 5 days. After 5 days, the package will be sent back to our warehouse and your order will be cancelled and refunded.
  • At checkout, you will have the option to include a personalized gift message in your order. All gift orders come with complimentary gift wrap and they omit the price from the order receipt.

  • WE DELIVER TO YOUR HOME OR BUSINESS ADDRESS. FOR ALL HOTEL DELIVERIES, PLEASE CONTACT OUR Client Service BEFORE PLACING YOUR ORDER.

  • Updates on your order status will be sent to you by email.
    You may also track your order online by logging into your Celine account.


    For more information, please contact our Client Services.

  • After placing your order, you will receive a confirmation email notifying you that your order has been placed.
    At this time, the order status in your account is "Submitted".

    Some orders require additional validation.
    Once your order has been approved, its status in your account changes to "Confirmed".

    As your order is being prepared, its status changes to "In Preparation".

    When your order is ready to be shipped, you will receive an email confirmation.
    The status of your order changes to "Home Delivery: Shipped".
     
    Once your order has been delivered, you will receive an email confirmation of delivery.
    The order status in your account changes to "Delivered".

CONTACT

+44 20 7660 2253

Mon - Sat 9AM to 6PM (Paris time)

Excluding holidays