CARE AND MAINTENANCE
CELINE small leather goods are crafted in the most luxurious skins. These leathers are natural and unique: any incidental tonal variations, marks or veins are natural features and should not be considered as imperfections.
To make sure that your small leather good ages beautifully we recommend you to:
- Protect it from humidity; avoid contact with liquid, hand cream, hand sanitizer, make-up and perfume. If your small leather good does come into contact with water or any of those substances, it should be gently dabbed with a dry, non-fluffy, light coloured absorbent cloth,
- Avoid over exposure to direct lighting and keep it away from direct sources of heat,
- Be careful not to rub your small leather good against coarse or abrasive surfaces. Light scratches can attenuate if gently massaged with a soft, dry cloth,
- Store it in the CELINE dust bag. Do not store in high temperature, humidity or unventilated areas (never store in a plastic bag).
SHARE BY EMAIL
Returns and exchanges (WITHIN 14 DAYS)
Items purchased from CELINE.com can be returned for a full refund at no charge to CELINE.com or any CELINE free standing boutique in the United States. Return merchandise must be postmarked or returned to a CELINE boutique within 14 days from the date of delivery. Shipping costs incurred upon order placement are non-refundable.
Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer.
Returning by mail to CELINE.com:
- Complete the return form included in your order and select a reason code for item(s) being returned. Return merchandise without this form will be sent back to the customer.
- Carefully repack your item(s) as they were delivered to you (with protective wrapping, pillows, etc) to prevent product damage in transit. Fragrance returns must be mailed to Celine in the original shipping box, with all original shipping stickers on the package, and using the pre-paid ground shipping label in your order. To prevent delays with your return processing, please also remove all existing shipping labels from the parcel." Celine will be unable to give refunds on items not returned in perfectly sellable condition. To prevent delays with your return processing, please also remove all existing shipping labels from the parcel."
- Paste the pre-paid return shipping label on your parcel. If a return label was not enclosed, please contact us. CELINE is not liable for goods returned using any method other than our pre-paid return shipping label.
- Drop off the package at a UPS location.
Returning to a CELINE boutique:
- Bring your online purchase and return form to a CELINE free standing boutique. The return form is required to process in-store returns. To find the store nearest you, use our store locator. Online purchases may not be returned or exchanged at CELINE, department stores or other wholesale distributors. PayPal purchases must be returned exclusively to CELINE.com.
CELINE.com cannot accommodate exchanges at this time. To exchange an item purchased online:
- Bring your online purchase and return form to a CELINE free standing boutique. The return form is required to process in-store returns and exchanges. To find the store nearest you, use our store locator. Online purchases may not be returned or exchanged at CELINE department stores or other wholesale distributors.
- Return the item(s) via mail for a refund by using the return instructions in your shipment and place a new order on CELINE.com. Please note that new orders are subject to merchandise availability. PayPal purchases must be returned exclusively to CELINE.com and cannot be exchanged.
Returned items must be unused, with all original tags, accessories, and instruction booklets attached. It must include the original Returns form.
Items that have been damaged, worn, soiled, or altered may not be accepted for return and may be sent back to the customer.
Eyewear cannot be returned after frames have been fitted with prescription or replacement lenses.
Any perfume that isn’t returned in its original, intact packaging (the clear film covering the perfume casing must still be sealed) will be refused.
Please refer to the Terms and Conditions applicable in your country.
Celine will do everything possible to ensure you are promptly refunded. Returns with refund are processed within 14 days of your order cancellation. A confirmation email will be sent to you once your return has been processed and your account has been credited.
Refunds will be issued to the original method of payment only.
CELINE offers free express shipping, concierge delivery & collect in store services.
There are no return costs, as pre paid labels are inserted in your parcel.
You may return products purchased online to any celine free standing store using the same currency as the one used to purchase the item (excluding department stores, outlets & airports), at no charge.
The original invoice must accompany all returns.
A different return policy may apply to purchases made in CELINE boutiques.
You may use other postal services at your own risk. CELINE is not liable for goods returned using any method other than our collection service.
Please contact our Client Service so we may send you a new one.
For security reasons, we are only authorized to refund the original method of payment used for the purchase.
For security reasons, only the original method of payment may be refunded.
If you'd like to exchange your gift for another item, please contact our Client Service.