CAN I EXCHANGE AN ITEM I ORDERED ONLINE?
UNFORTUNATELY, ITEMS PURCHASED ONLINE MAY BE EXCHANGED WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF DELIVERY ONLY IN OUR BANGKOK ICONSIAM, SIAM PARAGON OR EMQUARTIER STORE.
HOW DO I RETURN SOMETHING I ORDERED ONLINE?
ITEMS PURCHASED ONLINE MAY BE RETURNED WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE OF DELIVERY VIA POST MAIL OR IN A SELECTED CELINE STORE. PLEASE CONTACT OUR CLIENT SERVICE TO SCHEDULE A RETURN PICKUP UPON RECEIVING THE PACKAGE.
RETURN CONDITIONS
RETURNED ITEMS MUST BE UNWORN, UNUSED AND IN SELLABLE CONDITION WITH ALL ORIGINAL TAGS, ACCESSORIES AND PACKAGING WITH THE EXCEPTION OF SOAPS, EARRINGS, SWIMWEAR, BOXERS AND SOCKS DUE TO HYGIENE STANDARDS. THE REMOVABLE SEALS ATTACHED TO CERTAIN PRODUCTS MUST BE ABSOLUTELY KEPT ON.
INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED AND PERSONALIZED ITEMS WILL NOT BE ACCEPTED FOR RETURN/EXCHANGE.
LEATHER GOODS AND BELTS MUST BE TRIED ON GENTLY AND RETURNED WITHOUT SCUFFS, CREASES AND SCRATCHES TO THE LEATHER AND METAL HARDWARE.
HEADWEAR INNER RIM AND READY TO WEAR MUST BE FREE OF COSMETICS STAINS AND SNAGS.
SHOES MUST BE TRIED ON CLEAN, DRY AND NON-ABRASIVE SURFACES TO PREVENT IRREPARABLE DAMAGE TO THE SOLES AND RETURNED WITHOUT CREASES ON ANY PART OF THE SHOE.
FRAGRANCES AND CANDLES MUST BE RETURNED UNOPENED WITH CLEAR PROTECTIVE FILM INTACT AND ORIGINAL PACKAGING. PLEASE USE THE SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.
EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. LENSES AND FRAME MUST BE FREE OF SCRATCHES.
PLEASE REFER TO FAQ RETURNS & REFUNDS FOR MORE INFORMATION.
