Items purchased online may be returned via post mail CELINE.com (by scheduling a pickup at no charge)
TO SCHEDULE A PICKUP AT NO CHARGE:
1 - VISIT CELINE.COM/RETURNS. ENTER YOUR ORDER NUMBER AND EMAIL ADDRESS ASSOCIATED WITH YOUR ORDER. SELECT THE ITEMS YOU WISH TO RETURN, THEN PRINT THE RETURN LABEL AND DOCUMENTS FOR STEP FOUR.
2 - CAREFULLY REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. PLACE THIS FIRST PAGE (THE RETURN NOTE WITH CELINE LOGO) INSIDE THE PARCEL. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.
3 - SCHEDULE YOUR PARCEL PICKUP BY VISITING CELINE.COM/DHL AND SELECTING YOUR COUNTRY FROM THE DROP-DOWN MENU. CLICK THE TAB “SCHEDULE A PICKUP”. SELECT “NO” WHEN ASKED IF YOU NEED TO CREATE A NEW SHIPPING LABEL. THEN ENTER THE WAYBILL NUMBER FOUND ON THE RETURN LABEL YOU PRINTED AND COMPLETE THE REST OF THE FORM.
4 - UNDER THE PRE-PAID RETURN SHIPPING LABEL (EXPRESS WORLDWIDE), SIGN THE AGREEMENT TO DHL’S TERMS AND CONDITIONS. THEN SIGN THE RETURN COMMERCIAL INVOICE (3 COPIES, LAST 3 PAGES); YOU WILL HAND THESE TO THE COURIER FOR CUSTOMS PURPOSES.
5 - AFFIX THE PRE-PAID RETURN SHIPPING LABEL (EXPRESS WORLDWIDE) TO YOUR PACKAGE AND HAND IT TO THE DHL COURIER AT PICKUP. THE COURIER WILL SCAN YOUR PARCEL AND ACTIVATE YOUR RETURN TRACKING NUMBER (WAYBILL NUMBER) SO YOU MAY TRACK YOUR SHIPMENT.
If you wish to return an item, please contact our Client Service within 14 calendar days from the date of delivery.
Articles must be unworn, unused and in sellable condition, with all original tags attached. They must be accompanied by the return request form included in the original order.
Personalized, altered, and made-to-order items are not eligible for return.
Please note that refunds may take several working days to appear in your account, depending on your credit card issuer.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE
FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.
You may use other postal services at your own risk. CELINE is not liable for goods returned using any method other than our collection service.