FIND THE PERFECT MOTHER'S DAY GIFT! ASK AN ADVISOR | FREE EXPRESS SHIPPING
FAQ - RETURNS & EXCHANGES
RETURNS & EXCHANGES
-
TO BE ELIGIBLE FOR RETURN:
- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY.
- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.)
- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.
- SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.
- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
- FRAGRANCE THAT IS NOT RETURNED IN ITS ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM INTACT) WILL BE REFUSED.
- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
- ORDERS SHIPPED TO A U.S. ADDRESS MUST BE RETURNED TO A CELINE U.S. STORE OR POSTMARKED FROM WITHIN THE U.S.
-
You will receive a confirmation email once your return has been processed.
Refunds may take several business days to appear in your bank account, depending on your credit card issuer.
Refunds will be issued to the original method of payment only.
For assistance with the status of your refund, please contact us.
-
CELINE OFFERS COMPLEMENTARY REFUNDS. SIMPLY USE THE PRE-PAID RETURN SHIPPING LABEL PROVIDED IN YOUR ORDER.
IF A RETURN LABEL WAS NOT ENCLOSED IN YOUR ORDER, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
Shipping costs incurred upon order placement are non-refundable.
-
You may use other postal services at your own risk. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.
-
ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN ANY CELINE FREE-STANDING STORE (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS).
PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.
FRAGRANCE EXCHANGES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE Contact us ABOUT STORES THAT ACCEPT FRAGRANCE RETURNS, OR RETURN YOUR FRAGRANCE BY MAIL, IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER.
FOR THE FASTEST POSSIBLE SERVICE, Contact us PRIOR TO YOUR VISIT.