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FAQ - RETURNS & EXCHANGES

RETURNS & EXCHANGES

  • HOLIDAY SEASON EXCLUSIVE: ORDERS PLACED FROM NOVEMBER 16TH TO DECEMBER 21ST ARE ELIGIBLE FOR COMPLEMENTARY RETURN IF POSTMARKED OR RETURNED TO STORE BY JANUARY 8TH.

     

    ALL OTHER ORDERS: ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE FREE STANDING STORES IN THE UNITED STATES WITHIN 14 DAYS FROM DELIVERY.

     

    EXCHANGES ACCEPTED IN-STORE ONLY.

     

    Shipping costs incurred upon order placement are non-refundable.

     

    Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer.

     

    TO BE ELIGIBLE FOR RETURN:

    - MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY. (HOLIDAY SEASON EXCLUSIVE: ORDERS PLACED FROM NOVEMBER 16TH TO DECEMBER 21ST ARE ELIGIBLE FOR COMPLEMENTARY RETURN IF POSTMARKED OR RETURNED TO STORE BY JANUARY 8TH.)

     

    - ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.)

     

    - ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.

     

    - SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.

     

    - EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.

     

    - FRAGRANCE THAT IS NOT RETURNED IN ITS ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM INTACT) WILL BE REFUSED.

     

    - PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.

     

    - ORDERS SHIPPED TO A U.S. ADDRESS MUST BE RETURNED TO A CELINE U.S. STORE OR POSTMARKED FROM WITHIN THE U.S.

     

    RETURNS BY MAIL:

    1 - COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER. FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO MAILING US YOUR PACKAGE.

     

    2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.

     

    FRAGRANCE RETURNS MUST BE MAILED TO CELINE IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER. YOU ARE WELCOME TO KEEP THE COMPLEMENTARY SAMPLES IN YOUR ORDER.

     

    3 - PASTE THE PRE-PAID RETURN LABEL, INCLUDED IN YOUR ORDER, ON YOUR PACKAGE. IF A RETURN LABEL WAS NOT ENCLOSED, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.

     

    4 - DROP OFF YOUR PACKAGE AT ANY UPS STORE OR PICK-UP LOCATION. SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

     

    RETURNS TO STORE:

    ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN ANY CELINE FREE-STANDING STORE (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS).

     

    PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.

     

    FRAGRANCE EXCHANGES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT US ABOUT STORES THAT ACCEPT FRAGRANCE RETURNS, OR RETURN YOUR FRAGRANCE BY MAIL, IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER.

     

    FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO YOUR VISIT.

     

    EXCHANGES:

    EXCHANGES MAY BE DONE IN CELINE FREE-STANDING STORES ONLY (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS), EXCEPT FOR PAYPAL PURCHASES AND FRAGRANCES.

     

    PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.

     

    FRAGRANCES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT US ABOUT STORES THAT ACCEPT FRAGRANCE EXCHANGES.

     

    EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND BY USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON CELINE.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.

  • TO BE ELIGIBLE FOR RETURN:

     

    - MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY. (HOLIDAY SEASON EXCLUSIVE: ORDERS PLACED FROM NOVEMBER 16TH TO DECEMBER 21ST ARE ELIGIBLE FOR COMPLEMENTARY RETURN IF POSTMARKED OR RETURNED TO STORE BY JANUARY 8TH.)

     

    - ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.)

     

    - ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.

     

    - SHOE OUTSOLES ARE EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE.

     

    - EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.

     

    - FRAGRANCE THAT IS NOT RETURNED IN ITS ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM INTACT) WILL BE REFUSED.

     

    - PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.

     

    - ORDERS SHIPPED TO A U.S. ADDRESS MUST BE RETURNED TO A CELINE U.S. STORE OR POSTMARKED FROM WITHIN THE U.S.

  • You will receive a confirmation email once your return has been processed.

     

    Refunds may take several business days to appear in your bank account, depending on your credit card issuer.

     

    Refunds will be issued to the original method of payment only.

     

    For assistance with the status of your refund, please CONTACT US.

  • CELINE OFFERS COMPLEMENTARY REFUNDS. SIMPLY USE THE PRE-PAID RETURN SHIPPING LABEL PROVIDED IN YOUR ORDER.

     

    IF A RETURN LABEL WAS NOT ENCLOSED IN YOUR ORDER, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.

     

    Shipping costs incurred upon order placement are non-refundable.

  • ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN ANY CELINE FREE-STANDING STORE (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS).

     

    PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.

     

    FRAGRANCE EXCHANGES ARE ACCEPTED IN ONLY SOME FREE-STANDING STORES. PLEASE CONTACT US ABOUT STORES THAT ACCEPT FRAGRANCE RETURNS, OR RETURN YOUR FRAGRANCE BY MAIL, IN THE ORIGINAL SHIPPING BOX, WITH ALL ORIGINAL SHIPPING STICKERS ON THE PACKAGE, AND USING THE PRE-PAID GROUND SHIPPING LABEL IN YOUR ORDER.

     

    FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO YOUR VISIT.

  • You may use other postal services at your own risk. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.

     

  • IF A COMPLEMENTARY PRE-PAID RETURN LABEL WAS NOT ENCLOSED IN YOUR ORDER, PLEASE CONTACT US. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.

  • ALL PURCHASES WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD ONLY.

  • For security reasons, we are obliged to refund the payment method used for the original purchase.

     

    If you'd like to exchange your gift for another item, PLEASE CONTACT US.

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