Call to order +1 833 847 4860
Monday to Friday: 9 AM - 8 PM (Eastern Time)
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PLEASE NOTE THAT CHANGING YOUR LOCATION WILL REMOVE ALL ITEMS FROM YOUR ORDER
ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.
ORDERS MAY TAKE UP TO 5-7 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.
ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.
SIGNATURE REQUIRED UPON DELIVERY.
FOR ASSISTANCE, CONTACT US AT +1(833) 847-4860 OR [email protected].
FEE: FREE
LEAD TIME: UP TO 5-7 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
FEE: FREE
LEAD TIME: 1-2 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
EXCEPTIONS: IF YOUR ZIP CODE IS NOT ELIGIBLE FOR NEXT DAY SHIPPING, YOUR ORDER WILL BE SHIPPED VIA COMPLIMENTARY STANDARD SHIPPING AND YOU WILL BE REFUNDED THE NEXT DAY SHIPPING FEE.
FEE: FREE
LEAD TIME: UP TO 3 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.
YOUR ORDER WILL BE HELD IN-STORE FOR 15 DAYS. IF NOT PICKED UP, IT WILL BE RETURNED TO OUR STOCK AND YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED.
ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE FREE STANDING STORES IN THE UNITED STATES WITHIN 14 DAYS FROM DELIVERY.
EXCHANGES ACCEPTED IN-STORE ONLY.
Items purchased from CELINE.com can be returned for a full refund at no charge to CELINE.com or any CELINE free standing boutique in the United States. Return merchandise must be postmarked or returned to a CELINE boutique within 14 days from the date of delivery. Shipping costs incurred upon order placement are non-refundable.
Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer.
Returning by mail to CELINE.com:
Complete the return form included in your order and select a reason code for item(s) being returned. Return merchandise without this form will be sent back to the customer.
Carefully repack your item(s) as they were delivered to you (with protective wrapping, pillows, etc) to prevent product damage in transit. Fragrance returns must be mailed to Celine in the original shipping box, with all original shipping stickers on the package, and using the pre-paid ground shipping label in your order. To prevent delays with your return processing, please also remove all existing shipping labels from the parcel. Celine will be unable to give refunds on items not returned in perfectly sellable condition. To prevent delays with your return processing, please also remove all existing shipping labels from the parcel.
Paste the pre-paid return shipping label on your parcel. If a return label was not enclosed, please contact us. CELINE is not liable for goods returned using any method other than our pre-paid return shipping label.
Drop off the package at a UPS location.
Returning to a CELINE boutique:
Bring your online purchase and return form to a CELINE free standing boutique. The return form is required to process in-store returns. To find the store nearest you, use our store locator.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
PayPal purchases must be returned exclusively to CELINE.com.
EXCHANGES:
CELINE.com cannot accommodate exchanges at this time. To exchange an item purchased online:
Bring your online purchase and return form to a CELINE free standing boutique. The return form is required to process in-store returns and exchanges. To find the store nearest you, use our store locator. Online purchases may not be returned or exchanged at CELINE department stores or other wholesale distributors.
Return the item(s) via mail for a refund by using the return instructions in your shipment and place a new order on CELINE.com. Please note that new orders are subject to merchandise availability. PayPal purchases must be returned exclusively to CELINE.com and cannot be exchanged.
Fragrance exchanges are accepted only in some free-standing stores. The Purchaser should (i) contact CELINE Client Service Center about stores that accept fragrances exchanges or (ii) return his or her fragrance by mail as indicated above (in the original shipping box, with all original shipping stickers on the package, and using the pre-paid ground shipping label enclosed in the order) and place a new fragrance order.
Maximum quantity reached.
For more information, please contact our Client Services.
Call for Availability +1 833 847 4860
Monday to Friday: 10 AM - 7 PM (Eastern Time)
When you pre-order, you are reserving an item that is not yet available for sale.
YOUR PAYMENT WILL BE PROCESSED WHEN YOUR ITEM IS BEING PREPARED FOR SHIPMENT.
YOU MAY CANCEL YOUR ORDER AT ANY TIME.
Usual return conditions apply.
PRE-ORDER PURCHASES MAY NOT BE COMBINED WITH IN-STOCK PRODUCTS AND MUST BE ORDERED SEPARATELY.
LOST CONNEXION, PLEASE RESET THE LAUNCH
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